Head of IT Operations (FMCG)

Role Overview

Oversee the company’s overall IT operations, systems, infrastructure, and technology services to ensure reliable, secure, and efficient support for business and manufacturing operations.

The role will lead the IT team, manage day-to-day IT operations, and work closely with management and different departments to ensure that technology systems and solutions support business requirements and operational continuity.

Key Responsibilities

• Lead and manage the overall IT function, including IT operations, infrastructure, systems, applications, and user support.
• Develop and implement IT strategies, policies, procedures, and standards aligned with business objectives.
• Ensure the availability, reliability, and security of IT systems, networks, hardware, software, and other technology resources.
• Oversee day-to-day IT support and ensure timely resolution of technical issues and service requests.
• Manage and maintain IT infrastructure, including servers, networks, computers, communication systems, and related equipment.
• Oversee business applications and enterprise systems, including ERP and other systems used across the organization.
• Work with various departments to identify technology requirements and recommend appropriate systems, tools, and solutions.
• Manage IT projects from planning and implementation through testing, deployment, and post-implementation support.
• Establish and maintain appropriate cybersecurity, data protection, access control, backup, and disaster recovery practices.
• Monitor system performance, identify potential risks, and implement preventive and corrective measures.
• Manage relationships with IT vendors, service providers, and technology partners, including contracts, service levels, and deliverables.
• Prepare and manage the IT budget, including hardware, software, licenses, infrastructure, maintenance, and other technology requirements.
• Lead, develop, and provide direction to the IT team, including performance management, workload allocation, and capability development.
• Ensure proper documentation of IT systems, processes, configurations, policies, and procedures.
• Support business continuity and ensure that critical systems and IT services remain operational.
• Keep up to date with emerging technologies and recommend improvements that can enhance operational efficiency, security, and productivity.
• Provide regular updates and recommendations to management regarding IT performance, projects, risks, and technology requirements.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• At least 8-10 years of relevant IT experience, with experience in a supervisory or managerial capacity.
• Experience managing IT operations, infrastructure, systems, and technical support teams.
• Background in manufacturing, pharmaceutical, FMCG, or other industrial environments is an advantage.
• Experience with ERP/business applications, network and infrastructure management, cybersecurity, and IT project management.
• Strong understanding of IT governance, information security, data protection, backup, and disaster recovery.
• Strong vendor and stakeholder management skills.
• Good leadership, problem-solving, communication, and project management skills.
• Willing to work onsite in Calamba, Laguna.