Temp IT Support Analyst

Temp IT Support Analyst

Department

Central Team

Employment Type

Contract / Temp

Location

Yeovil

Reporting To

Tom Pullen

Description

We have an exciting opportunity for an IT Support Analyst to join our well-respected IT team in our Yeovil office on a temporary 3 month basis with the potential to be made permanent. This varied and interesting role is to provide effective and proactive IT assistance across the business to ensure the smooth running of IT operations. You will play a pivotal role within the team providing critical business support and have the opportunity to get involved in some interesting IT projects.

Key Responsibilities

• Providing responsive, reactive and timely technical support to the business - being the first point of contact to the business for IT and Business System tickets.
• Applying and developing technical knowledge on issues relating to laptops, scanners, printers, tablets, networks and all other IT equipment in the business
• Technical problem solving on all incoming issues, investigating, analysing, using detailed logical questioning to clarify problems and symptoms and working with end users to create, test and implement solutions.
• Building workstations such as laptops, desktops, handheld scanners, tablets and phones.
• Administering Active Directory, Office 365, Teams Voice, Outlook & Exchange.
• Supporting legal specific case management and document management systems.
• Checking and testing critical weekly and monthly backups and backup procedures.
• Print management, setup & maintenance.
• Undertake any additional duties which from time to time may be requested.

Skills, Knowledge and Expertise

Working closely with the fee earners across the business, this role would best suit someone who is proactive and enthusiastic with great interpersonal skills and the ability to communicate with people at all levels. The successful candidate will be someone who has a keen interest in all things technology with an analytical, problem-solving mindset and a solution-based approach to problems. Ideally you will have experience in a legal environment providing IT support to fee earners, but training can be provided and we welcome applications from those who feel they meet the skills and behaviour requirements.

Benefits

NA