Application Support Lead

Q1 Technologies · VA · Onsite

About Q1 Technologies

Strong hiring record · median 4 days open

Hiring signal

Posted 4 days ago · still listed on the employer's own board · How we score

All reasons

Role- Application Support Lead

New York City, NY- Onsite

Fulltime

Job Description

Must Have Technical/Functional Skills

Application operations, incident/problem/service request management

Production monitoring, stabilization, runbooks, RCA and release support

SLA/KPI governance and managed-services delivery

Onsite coordination, customer communication and shift/on-call readiness

Roles & Responsibilities

Lead L1/L2/L3 support operations and production governance

Own major incidents, RCA, problem elimination and service restoration

Maintain runbooks, operational controls and release-readiness checks

Coordinate customer stakeholders and offshore support teams

In addition Support lead should be able to do the following

Able to work in shifts.
Play the role of onsite co-Ordinator for offshore
Able to conduct RCA and provide and Implement solutions as part of L2/L3 Support