Application Support Lead
Q1 Technologies · Aurora, IL · Onsite
All reasons
In its favour
- Posted today
- Still listed on the employer's own board
Application Support Lead
new york city, NY
Job Description
Must Have Technical/Functional Skills
Application operations, incident/problem/service request management
Production monitoring, stabilization, runbooks, RCA and release support
SLA/KPI governance and managed-services delivery
Onsite coordination, customer communication and shift/on-call readiness
Roles & Responsibilities
Lead L1/L2/L3 support operations and production governance
Own major incidents, RCA, problem elimination and service restoration
Maintain runbooks, operational controls and release-readiness checks
Coordinate customer stakeholders and offshore support teams
In addition Support lead should be able to do the following
- Able to work in shifts.
- Play the role of onsite co-Ordinator for offshore
- Able to conduct RCA and provide and Implement solutions as part of L2/L3 Support
Generic Managerial Skills, If any
Customer-facing communication and concise executive reporting Onsite–offshore coordination across distributed teams Structured ownership, prioritization, risk escalation and collaboration Ability to work independently while following enterprise governance and security standards