L1 Application Support Engineer

Position Full time

L1 Application Support Engineer

Location

New York City, NY (Onsite)

Duration

FULL TIME

Exp

10+ Years

Job Description

Must Have Technical/Functional Skills

• Application monitoring, incident and service-request handling
• Runbook-based triage, ticket documentation and escalation
• Basic SQL/Linux/application troubleshooting
• Shift support and onsite–offshore coordination

Roles & Responsibilities

• Monitor applications and respond to alerts, incidents and service requests
• Perform first-level diagnostics using approved runbooks
• Document evidence and escalate accurately to L2/L3 teams
• Support release checks, shift handovers and operational reporting

In addition Support Engineer should be able to do the following

• Able to work in shifts.
• Play the role of onsite co-Ordinator for offshore
• Able to conduct RCA and provide and Implement solutions as part of L1 Support

Generic Managerial Skills, If any

Customer-facing communication and concise executive reporting Onsite–offshore coordination across distributed teams Structured ownership, prioritization, risk escalation and collaboration Ability to work independently while following enterprise governance and security standards