ServiceNow Platform Architect

ServiceNow Platform Architect

Cincinnati, OH

Job Description

Job Description

Technical Architecture

Ability to design scalable, secure, and high-performing

ServiceNow platform architectures that translate business objectives into sound architectural decisions.

Stakeholder Influence

Proven ability to build and sustain trusted relationships across

all organizational levels, from working teams to the C-suite, and influence outcomes

through credibility and deep relationships.

Effective Communication

Excellent communication skills, with the ability to

convey complex architectural decisions, risks, and platform direction with precision to diverse audiences,

including executive stakeholders.

Problem-Solving

Ability to diagnose the root cause of complex, multi-threaded problems,

evaluate options, and develop sound, scalable resolution approaches.

Business & Industry Acumen

Understand and credibly engage with the customer's industry context,

business model, and strategic priorities to connect platform decisions to business outcomes.

Platform and Product Road mapping

Ability to develop and maintain a clear, defensible

ServiceNow platform and product roadmap that translates customer business objectives

into a sequenced adoption plan.

Skills

ServiceNow Platform Knowledge

Deep understanding of the core ServiceNow platform,

including its data model (CMDB, CSDM), application development patterns, integration capabilities,

security model, and instance lifecycle management., ,

Architectural Knowledge

Expertise in solution design principles,

governance frameworks, technical debt remediation, and enterprise architecture concepts

(e.g., TOGAF).

, Workflow & Product Knowledge

Deep expertise in ITSM is mandatory.

Expertise in at least one other ServiceNow workflow area (e.g., ITOM, CSM, HRSD, SecOps) is expected.

Certifications

Required

Certified System Administrator (CSA),

• Certified Application Developer (CAD), Certified Implementation Specialist (CIS - at least one).

Expected

ArchX - Advanced Architecture,

Certified Technical Architect (CTA - in pursuit or completed),

AI Certifications

Now Assist Essentials,

Now Assist Executive Micro-Certification, Agentic AI Executive Micro-Certification.

Roles & Responsibilities

Architectural Advisory

Translate customer business objectives into a coherent platform strategy.

Guide customers in defining their platform roadmap, sequencing workflow adoption,

and conducting solution design reviews.

Platform Health & Governance

Lead technical governance discussions to

establish frameworks that prevent platform health degradation over time.

Interpret platform health reports and advise on remediation plans for maintainability,

performance, security, and upgradeability.

Risk Management

Proactively identify, track, and assess risks across architectural, technical,

and platform health dimensions. Advise customers on mitigation strategies to ensure risks

are managed before they become incidents.

Customer Engagement

Build and maintain strong relationships with customer stakeholders,

from technical teams to senior leadership. Facilitate architectural reviews, executive conversations,

and workshops.

Technical Expertise

Demonstrate platform capabilities and guide customers through

ServiceNow functionality. Maintain deep expertise in a few core areas while having

broad knowledge across the entire ServiceNow platform.

Strategic & Conceptual AI Expertise

Guide customers in adopting AI capabilities on the

ServiceNow platform, including advising on how these capabilities fit within their broader

organizational AI strategy and how to align AI capabilities to business outcomes.