Helpdesk Specialist (Tier II) (3rd shift)

Helpdesk Specialist (Tier II)

Alexandria VA (Night Shift only 10pm – 10am, alternating 2 on – 2 off, 3 on – 3 off)

Pay From

$36.00 per hour

MUST

Active Secret Government clearance or higher

Must have experience with the following

Microsoft Windows

Microsoft SQL Server

Microsoft SQL Server Reporting

Microsoft Active Directory

Basic networking protocols

Electronic Security System experience - ACS, IDS, CCTV

Remote Desktop experience

SNMP

DUTIES

Software repair, diagnostic testing, and the utilization of remote control tools used to take over the user’s machine for the sole purpose of troubleshooting and finding a solution to the problem. Also responsible for the research and development of solutions to new or unknown issues and working with the development team to analyze the code and data using information from Tier 1 and Tier 3

Provide operations center support to a number of security applications to include video management systems, access control systems, SNMP devices, and a PSIM. Responsible for advanced technical troubleshooting and analysis methods for all applications.

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. “Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act“.