Production Support Systems Engineer

Production Support Systems Engineer

Remote

Pay

$105,000/yr

MUST

Eligible for Public Trust

8+ years of experience supporting production environments is a systems engineering/administration capacity

Heavy experience with S3, Step Functions, Batch Jobs, CloudWatch in an AWS or Azure Cloud environment

3+ years SQL query and monitoring experience

Proven track record of managing and maintaining large-scale production systems

Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management

Experience with monitoring tools like DynaTrace, ScienceLogic, and CloudWatch

Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such CloudFormation

Experience with automation tools like Ansible, Puppet, Chef, or SaltStack

Solid engineering experience in a Windows and/or Linux OS

Experience with system administration tasks including user management, permissions, and system monitoring

Experience with network monitoring and diagnostic tools

Experience with security best practices for production systems

Experience implementing security measures, conducting audits, and ensuring compliance with industry standards

Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS

Knowledge of database performance tuning and backup/recovery processes

Knowledge of continuous integration/continuous deployment (CI/CD) pipelines

Excellent communication skills both written and verbal

Ability to work well with team members from the development and operation side

Highly organized and ability to prioritize tasks

Very analytical with strong attention to detail and good problem solving skills

Systems Certifications are strong preferred (MCSE MCSA, RHCE etc)

Cloud certification are a plus

Bachelor’s Degree in IT or related fields

DUTIES

The ideal candidate will work in a production environment to ensure

Help to Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system

Accurately document problems in logging and discrepancy reporting tools

Work directly with the customer in most aspects of the day-to-day activities

Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required

Communicate with users and senior management the status of key problem statuses

Perform maintenance/installation of computing infrastructure

Implement continuous improvement methodology through the use of IT systems or procedure

Maintain inventory of system assets

Ensure compliance with Federal standards and security policies.

Provide documentation, training, and additional duties as they are assigned

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. “Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act“.