VDI/ Cloud operations and Systems Administration

VDI/ Cloud operations and Systems Administration

Fort Meade, MD

Salary

$115,000 per year

MUST

Active DoW Top Secret clearance with SCI eligibility

7+ years of experience with IT System administration

4+ years of IT experience providing support to enterprise VDI, virtualization, cloud operations, or related infrastructure

Experience supporting enterprise VDI platforms (VMware Horizon, Citrix, Azure Virtual Desktop, or similar)

Strong Windows systems administration experience

Working knowledge of Active Directory, Group Policy, DNS, DHCP, authentication services, and enterprise networking

Experience troubleshooting virtual machines, applications, connectivity, authentication, and performance issues

Familiarity with cloud infrastructure services, including compute, storage, networking, identity, and monitoring

Experience supporting vulnerability remediation and security compliance activities

Working knowledge of Active Directory, Group Policy, DNS, DHCP, authentication, networking, and enterprise infrastructure services

Experience troubleshooting virtual machines, operating systems, applications, connectivity, authentication, and performance issues

PowerShell or other scripting experience for routine administration and operational automation is a plus

Experience with enterprise storage and networking supporting virtualized environments is a plus

Strong analytical writing and executive communication skills

Able to work well independently or on a team

High attention to details

Strong problem-solving skills and highly analytical

Active and current Security+ce or Security-x is required

Azure Administrator Associate is required

Bachelor’s Degree in related field or 4 additional years of related experience is required

DUTIES

Perform daily O&M activities for the existing VDI/cloud environment

Monitor system availability, performance, capacity, and health and respond to operational alerts and issues

Troubleshoot and resolve incidents involving VDI, virtual machines, operating systems, applications, authentication, networking, storage, and other components within the established environment

Perform routine system administration and maintenance of existing VDI and cloud infrastructure

Provision, modify, maintain, and decommission virtual machines and other resources within the existing environment and established operational procedures

Support existing desktop pools, virtual machines, user assignments, profiles, policies, images, and applications as applicable to the established VDI environment

Perform routine patching, configuration changes, software updates, and maintenance activities in accordance with approved change management procedures

Monitor resource utilization and identify operational issues affecting system availability or performance

Analyze system logs, alerts, events, and performance data to identify and resolve operational problems

Support incident management, problem management, and service request fulfillment associated with the existing environment.

Document incidents, troubleshooting activities, corrective actions, configuration changes, and maintenance activities

Maintain existing system documentation, Standard Operating Procedures (SOPs), configuration records, and operational guides.

Coordinate with network, cybersecurity, storage, endpoint, application, service desk, and other infrastructure teams as necessary to resolve operational issues

Support vulnerability remediation and security compliance activities applicable to the existing environment

Perform post-maintenance validation and functional testing to confirm continued operation of existing services

Identify recurring operational issues and recommend improvements to the reliability, maintainability, and efficiency of the existing environment

Provide technical assistance and knowledge transfer to other support personnel as appropriate

Participate in scheduled maintenance activities when required

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. “Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act“.