Manager, Quality Assurance

The Quality Assurance Manager directs the training, development, and supervision of departmental personnel; plans and schedules the activities of the department; manages the public health reporting process; assumes the responsibility for the proper application of laboratory policies and procedures; and operates the department on a cost effective basis. The incumbent actively supports and complies with all company and departmental policies and procedures.

• Provides overall supervision to the technical and administrative staff. Responsible for the selection, retention, training, scheduling, evaluating and counseling of QA employees.
• Ensures efficient operation of the department to maximize employee utilization and continuous workflow.
• Monitors quality of service and provides feedback to employees on these activities. Performs annual reviews.
• Responsible for the maintenance of good client relations. Fulfills public relation responsibilities with an open-door policy to Quest Diagnostics clients and prospective clients. Participation in “Sales Academy” as requested. Participation in preparation and presentation of data to clients as requested.
• Evaluates problems identified by clients or technical staff.
• Responsible for the on-going maintenance of the Quality Manual and quality monitors with annual review and summary.
• Prepares monthly reports to the Director of Quality Assurance and the Medical Director detailing global quality indicators including but not limited to QC, External and Internal Proficiency, Revised reports, Missing specimens, and telephone responsiveness. Proficiency with Quick TAT turn around program in a high priority OJT requirement.
• Oversight of quality control training to technical employees.
• Evaluates quality of test performance prior to inspections through internal CAPA and assist with the inspections. Also assists with offsite inspections as required.
• Manages the public health surveillance process for reporting to regulatory agencies including interfacing with the agencies.
• Assembles and maintains procedures of Quality Assurance Department.
• Monitors weekly/monthly DiH2O and autoclave records.
• Reviews proficiency program submission forms.
• Performs other ancillary duties as assigned.

Direct Reports: 3

Required Work Experience

• A minimum of one year of supervisory experience is required.

Preferred Work Experience

• Experience in continuous improvement methodologies (e.g. Six Sigma, Total Quality Management, QMS “Core Practitioner Training”)

Physical and Mental Requirements

• Ability to sit and/or stand for long periods of time.

Knowledge

• Strong statistical analysis background and knowledge of specific software applications.
• Knowledge of management, administrative and supervisory practices, with ability to plan and direct QA staff.

Skills

• Leadership skills and managerial ability.
• Ability to effectively communicate both verbally and in writing.
• Ability to work well independently and under pressure.
• Ability to deal with sensitive information in a discreet manner.
• Excellent computer skills, especially in the use of Microsoft Office Suite, and Excel required.

Licenses and Certifications

• ASCP International Medical Technologist (MT) (Required)
• Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) (Preferred)

Work Requirements

• Minimal Travel Required