Genesys Cloud Engineer

Genesys Cloud Engineer - RayaCX | Career Page

Genesys Cloud Engineer

Cairo, Egypt

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Job Openings Genesys Cloud Engineer

About the job Genesys Cloud Engineer

We're looking for an experienced *Genesys Cloud CX Specialist* (5–7 years) with strong *vendor or system integrator background* to join our delivery team. This is a hands-on technical role focused on designing, configuring, and deploying real-world CX solutions across multiple business units.

You'll lead the architecture, build IVR and routing strategies, deploy conversational AI, and ensure seamless end-to-end implementation of enterprise-grade solutions.

What You'll Be Doing

• Designing end-to-end *Genesys Cloud CX architectures* (voice, digital, AI)
• Building enterprise-grade *IVR flows* using Architect
• Configuring *routing, queues, skills, and advanced logic*
• Deploying *AI Studio bots, AI Guides, Agent Assist, predictive routing*
• Supporting CRM & backend integrations using *APIs and webhooks*
• Leading UAT, go-live, and post-launch optimization
• Delivering rapid enhancements across multiple business units

What We're Looking For?

3–4 years *hands-on* with Genesys Cloud CX (within total 5–7 years experience)

Strong IVR, routing, and queues configuration experience

Real-world implementation of *AI Studio, conversational bots, AI Guides*

Experience working with *vendors / system integrators*

Ability to work independently & deliver under tight timelines

Solid troubleshooting and stakeholder communication skills

*Bonus points for

*

Genesys Cloud CX Certifications (Professional, Architect, Developer)

Why join us ?

• Work on cutting-edge Genesys Cloud CX programs
• Lead real implementations — not just advisory work
• Influence architecture, strategy, and CX transformation
• A dynamic environment with high ownership and impact

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Or refer someone

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