Platform Systems Engineer

About Reflex

Established in 2000 in South Africa, Reflex has evolved from modest origins to become a distinguished provider of Information and Communication Technology (ICT) solutions. We specialise in delivering innovative ICT solutions across various industries, earning a sterling reputation for our excellence in the retail sector and beyond. With a robust network of partnerships, we pride ourselves on our ability to swiftly address the technological needs of our clients.

Our portfolio of ICT solutions spans various industries. Reflex Carrier understands what is needed to build, manage, and operate complex backbone networks simply. Our solutions are tailored for Fibre Network Operators (FNO), Internet Service Providers (ISPs), and those looking for comprehensive Managed Connectivity solutions.

On the other hand, our Enterprise Solutions take the complexity out of technology, allowing you to focus on what you do best. We provide seamless, high-performance solutions for connectivity, communications, workplace management, cloud, and cybersecurity services.

Together, both divisions reflect our core values of expertise, clarity, and client-centricity. We take pride in being large enough to offer extensive support while remaining small enough to provide personalised service. At Reflex, our clients are at the centre of everything we do, and we’re committed to delivering reliable, jargon-free solutions that drive your success.

About the role

The Platform Systems Engineer is responsible for the administration, optimisation, integration, and ongoing health of Reflex's business-critical operational platforms.

This role ensures that platforms such as Halo, IRIS, NetBox, Flowgear, Snowflake, Matillion, internally developed applications, and other SaaS solutions remain reliable, secure, integrated, and aligned to business requirements.

Rather than developing software as a primary function, the Platform Systems Engineer focuses on making systems work together efficiently, improving operational workflows, enabling automation, and ensuring operational teams receive maximum value from the technology stack.

The role works closely with Business analysts, development, NOC, Service Desk, Product Owners, service delivery teams and Business Stakeholders.

Key Responsibilities

Platform Administration

• Administer enterprise platforms including:
• Halo PSA
• IRIS
• NetBox
• Flowgear
• Snowflake
• Matillion
• Internal applications
• Future SaaS platforms
• Maintain platform configurations
• Perform upgrades and feature enablement
• Manage licensing
• Coordinate vendor support
• Ensure platform availability
• Monitor platform performance
• Manage system documentation

Systems Integration

Design, maintain and improve integrations between business systems.

Responsibilities include

• API integrations
• Workflow automation
• Data synchronisation
• Authentication integration
• Event-driven integrations
• Middleware administration
• Examples include:
• Halo ↔ IRIS
• Halo ↔ NetBox
• Halo ↔ Microsoft Teams
• Halo ↔ Docusign
• Flowgear integrations
• Internal APIs
• Azure services

Operational Enablement

Partner with operational teams to improve how technology supports daily operations.

Responsibilities include

• Translate operational requirements into system improvements
• Reduce manual effort
• Improve operational workflows
• Design automation
• Improve reporting
• Improve user experience
• Improve data quality across systems

Platform Health

Ensure all supported applications remain operational.

Responsibilities include

• Monitor platform health
• Capacity planning
• Vendor engagement
• Incident investigation
• Root cause analysis
• Disaster recovery testing
• Platform maintenance

Continuous Improvement

Identify opportunities to improve systems.

Examples

• Replace manual processes
• Simplify workflows
• Introduce automation
• Improve integrations
• Improve data consistency
• Standardise operational processes
• Evaluate new platform capabilities

Collaboration

Work closely with

• Software Engineering
• Infrastructure Engineering
• Network Engineering
• NOC
• Service Desk
• Product Owners
• Business Analysts
• Vendors

Technical Skills

The Platform Systems Engineer is expected to

• Maintain high availability of business-critical platforms
• Deliver reliable integrations
• Reduce manual effort
• Improve data consistency
• Ensure platform documentation remains current
• Support successful implementation of new platform capabilities
• Remain knowledgeable of new capabilities within platforms and continually strive to test and implement them to Improve operational efficiency

Technical Skills

• REST APIs
• JSON
• Webhooks
• OAuth
• SQL
• Microsoft Power Platform
• SaaS administration
• Integration troubleshooting
• Workflow design
• Identity and authentication concepts

Soft Skills

• Strong analytical thinking
• Process improvement mindset
• Excellent troubleshooting ability
• Strong communication
• Customer-focused
• Organised
• Detail oriented
• Ability to manage multiple initiatives simultaneously