Technical Support Associate II

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. Be part of a team that is solving complex technical problems for the customer. Learn to apply highest standards of customer support. Build business acumen while learning to address customer's technical needs.

JOB DUTIES

• Facilitate issue identification and analysis
• Investigate and resolve technical issues
• Track requests resolution
• Build relationships with customers
• Test products & software
• Develop and share knowledge

YOU MUST HAVE

• High School Diploma, or equivalent. Some experience in the field

WE VALUE

• Bachelor degree in Management, Computer Science or a technology related discipline
• Experience in the industry is preferred
• Good interpersonal and verbal & written communication skills
• Strong continuous improvement mindset, strong leadership impact
• Experience with Salesforce.com and SharePoint
• Demonstrated experience with Knowledge Management & Call Center Management
• Good administration skills
• Some experience with a variety of the businesses product programming languages