CAM ServiceNow Integration Lead

Role Title: CAM ServiceNow Integration Lead

Location

Remote

Requirements of the VA

• In accordance with the Credentialing Standards Procedures document was issued on December 15, 2020, by OPM, ensure the candidate meets the Personal Identify Verification (PIV) eligibility determinations. Specifically, for a Non-U.S. National , they must meet the U.S. residency requirement to live within U.S. Based Locations or U.S. Territories for a minimum of 3 continuous years . These procedures will be used by Departments and Agencies, along with previously issued guidance and standards from the Unites States Office of Personnel Management (OPM), in issuing, suspending, or revoking eligibility for Homeland Security Presidential Directive 12 (HSPD-12) PIV credentials to their employees and contractor personnel, including those who are non-United States citizens.
• Please also ensure the candidate is compliant with all VHA directives for vaccination, if required.
• Ensure candidate understands the VA investigation process requires filling out eAPP which includes personal information, residences, and contacts that could be interviewed by an investigator to verify their information and background. Tell them to start gathering that information including past supervisor names/numbers to help them be prepared to complete.

Position Title

CAM ServiceNow Integration Lead

Position Summary

The ServiceNow Integration Lead is responsible for integrating CAM activities across the broader ServiceNow ecosystem — HAM, SAM, and CMDB — to streamline workflows, eliminate duplicate effort, and surface automation opportunities. The Lead executes the Phase I ServiceNow Ecosystem Assessment, drives ServiceNow Integration in Phase II, and optimizes the integration in Phase III.

Key Responsibilities

• Design and develop ServiceNow Performance Analytics dashboards and native reports for ATO Managers, ISOs, the AODR, and program leadership.
• Configure and maintain the CAM Module to support evolving operational needs, including form changes, workflow refinements, and integration adjustments.
• Develop and maintain data integrations and exports from ServiceNow to Power BI in coordination with the Power BI Engineer.
• Maintain data quality, integrity, and lineage for CAM-related data; resolve data issues raised by ATO Managers or the AODR.
• Implement role-based access and data security controls within ServiceNow.
• Document development work, including data dictionaries, configuration changes, and reporting SOPs.
• Conduct ad hoc data analysis and ServiceNow scripting to support program decisions, audit responses, and risk reviews.
• Partner with the Business Analysts and Sr Cyber Security Engineer to translate process and inheritance logic into reportable metrics.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 8 years of Progressive Experience
• 5+ years of ServiceNow development experience, including scripting, business rules, and UI configuration.
• Hands-on experience with ServiceNow Performance Analytics and Reporting.
• Working knowledge of the ServiceNow GRC, IRM, or CAM data model.
• Familiarity with cybersecurity KPIs and ATO/RMF metrics.
• ServiceNow Certified System Administrator (CSA).

Preferred Qualifications

• ServiceNow Certified Application Developer or Certified Implementation Specialist – Risk and Compliance.
• Experience exposing ServiceNow data to Power BI or other enterprise BI tools.
• Background supporting federal or VA cybersecurity programs.