Tier 2 Operation Support (CVT - 011)

Description

Serving Maryland and the Greater Washington D.C. area, SageCor Solutions (SageCor) is a growing company bringing complete engineering services and true full lifecycle System Engineering services to areas requiring (or desiring) nationally-recognized expertise in high performance computing, large data analytics and cutting edge information technologies.

Active TS/SCI w/ Polygraph required.

Job Description

-Tier 2 help desk support

-Manages, supports and maintains a reliable environment for the

site in order to ensure the stability and security of multiple

systems/platforms that are run or operated in that environment.

-Shift work

Required Qualifications

-2+ years of experience in IT operations, system administration, or SRE

-Experience performing second‐level troubleshooting for system, application, or

network issues

-Experience using enterprise monitoring and incident management platforms such

as ServiceNow, JIRA, or EMS

-Experience with Linux or Windows system administration

-Experience escalating and coordinating with Tier 3 teams for complex problem

resolution

-Ability to analyze logs, correlate events, and validate system‐level issues

-Ability to work rotating round-the-clock shifts, including nights, weekends, and

holidays

-HS diploma or GED

-Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification

within 6 months of start date

Preferred Qualifications

-Experience supporting on‐call, after‐hours, or recall‐based operations models

-Experience scripting, automation tools, or troubleshooting frameworks

-Experience analyzing dashboards, mission applications, system metrics, or

infrastructure health tools

-Ability to collaborate with cross‐functional engineering and mission teams in a

high‐tempo environment

-Possession of excellent written and verbal communication skills, to communicate

effectively with technical and non-technical staff

-Associate’s degree in IT, Cyber, or Engineering preferred; Bachelor's degree in IT,

Cyber, or Engineering a plus

-Industry cloud foundational AWS Cloud Practitioner, CompTIA Cloud+, or MS Azure

Fundamentals Certification

-Security+ CE, SSCP, CCNA-Security, or GSEC Certification

-Security+, Network+, or Linux+ Certification

Consistent with federal and state law where SageCor conducts business, SageCor Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other protected class.