IT Support Technician - Bilingual in Korean REQUIRED

PC & Operating System Support

• Provide onsite technical support for desktop computers, laptops, and Windows operating systems.
• Install, configure, maintain, and troubleshoot PC hardware, software, and peripheral devices.
• Diagnose and resolve operating system errors, application issues, and hardware malfunctions.
• Perform PC setup, system imaging, software installation, and device replacement.
• Support operating system updates, security patches, and routine system maintenance.
• Assist with user account setup, password resets, and basic access-related issues.

IT Helpdesk & End-User Support

• Respond to employee IT support requests and troubleshoot technical issues.
• Provide Tier 1 and basic Tier 2 technical support for hardware, software, and connectivity problems.
• Troubleshoot printers, scanners, monitors, and other workplace IT equipment.
• Document technical issues, troubleshooting steps, and resolutions.
• Escalate complex technical issues to appropriate IT teams or vendors.
• Maintain accurate IT asset and equipment records.

IT Infrastructure & Operational Support

• Troubleshoot basic LAN/Wi-Fi connectivity and network access issues.
• Assist with workstation deployment, equipment replacement, and IT inventory management.
• Coordinate with internal IT teams to ensure stable daily IT operations.
• Support IT-related activities in office and manufacturing environments.
• Follow company IT security policies and operational procedures.
• Previous experience in IT support, desktop support, helpdesk, or PC/OS administration.
• Hands-on experience supporting Microsoft Windows operating systems.
• Knowledge of desktop/laptop hardware installation, maintenance, and troubleshooting.
• Experience installing and troubleshooting business applications and peripheral devices.
• Basic understanding of networking concepts, including TCP/IP, LAN, Wi-Fi, and VPN.
• Familiarity with user account administration and general IT support procedures.
• Strong troubleshooting, problem-solving, and communication skills.
• Ability to provide technical support independently in an onsite environment.
• Strong organizational skills and the ability to manage multiple support requests.

Preferred Qualifications

• Experience supporting IT systems in manufacturing, automotive, logistics, or warehouse environments.
• Familiarity with Active Directory, Microsoft 365, and remote support tools.
• Experience with PC imaging, workstation deployment, and IT asset management.
• Basic understanding of MES or other manufacturing IT systems.
• CompTIA A+, Network+, or Microsoft-related certifications.
• Experience coordinating with corporate IT teams or external technical support vendors.

All your information will be kept confidential according to EEO guidelines.