Senior Automation Engineer

Job Description

Role Summary

The Senior Automation Engineer is responsible for designing, deploying, and maintaining scalable infrastructure automation across compute and cloud domains. This role leads DevOps-driven practices, IaC tooling (Ansible, Terraform), and provides governance-compliant automation modules to support OS provisioning, patching, monitoring, and recovery processes.

Key Responsibilities

• Design and implement reusable automation frameworks (IaC, Ansible).
• Develop enterprise-grade playbooks for OS, patching, storage, and backup automation.
• Integrate automation into CI/CD toolchains and approval workflows.
• Ensure governance compliance and documentation of all automation code and pipelines.
• Mentor junior engineers and support teams on best practices.
• Collaborate with monitoring and ITSM teams to auto-remediate common alerts.

Required Skills

• Expert in Ansible, Terraform, scripting languages (PowerShell, Python).
• Familiarity with Azure DevOps, Git, ServiceNow integration.
• Knowledge of OS provisioning, backup, and performance automation.
• Strong documentation and governance orientation.

Qualifications and Certifications

• Bachelors in engineering or computer science.
• 7+ years in IT automation roles with leadership in IaC delivery.

Certifications

HashiCorp Terraform Associate, Red Hat Ansible Automation Platform, ITIL v4.

DXC Platform Proficiency (Required)

• DXC ROMS (Reusable Orchestration Modules) — primary automation orchestration platform: agentless architecture, RHEL base OS, PostgreSQL database, Jenkins pipelines, Ansible playbooks versioned in Git

Execution modes

scheduled, human-triggered, ticket-triggered (PARES), mail-triggered (MaMI), API-based

HA deployment

RHEL Pacemaker clustering, PostgreSQL synchronous replication

• DXC Arise — Level 1.5 Agentic AI integration for autonomous incident triage and automated ticket enrichment
• DXC OASIS — Single pane of glass management plane for cross-platform analytics

Observability-Driven Automation (Required)

Dynatrace closed-loop automation

Davis AI detection → webhook → ROMS → Ansible playbook execution → Dynatrace Metrics API validation

SolarWinds-triggered network automation

NPM/NTA events → ServiceNow workflows → Ansible playbooks for:

• WAN degradation diagnostics
• Port flap triage (approval-gated port bounce)
• AP recovery and client rebalancing
• Configuration drift detection and baseline restore (NCM)
• BGP neighbor failure diagnostics
• Pre-meeting wireless readiness validation
• Bridge AIOps — event correlation feeding automation triggers

Automation Factory Operating Model

• This role operates within the DXC Automation Factory — a 10-person squad using Agile/Scrum delivery (sprint planning, backlog prioritization, controlled releases).

Squad composition

Automation Factory Lead, Platform Architect (ServiceNow/Dynatrace), Platform Engineers (3), Automation Engineers (2), DEX Automation Engineers (2), Scrum Master (1).

• Automation is opt-in per use case — no production behavior change without Maaden’s explicit authorization.

ServiceNow Integration (Detailed)

• All automation workflows must integrate with Maaden’s ServiceNow instance:
• Incident auto-creation with diagnostic data
• Change requests with pre-checks, back-out plans, post-validation
• Approval gates via ServiceNow task toggles and standard change templates

Full evidence trail

what, where, when, outcome, attachments

• CMDB accuracy ≥97% as a prerequisite for automation targeting

Governance & Compliance

• NCA (National Cybersecurity Authority) and NDMO regulatory compliance
• All write actions are approval-gated via ServiceNow
• Pre-checks, back-out plans, and post-validation mandatory for every automated action

Year 1 target

40% incident auto-remediation; Year 3 target

100% eligible categories

Additional Technical Skills (Required)

• Jenkins — pipeline orchestration and CI/CD for automation releases
• Git — version control with tagging and semantic versioning
• Python — scripting for custom automation and API integration
• PowerShell — Windows automation (WinRM-based execution via ROMS)

Language

• Bilingual Arabic and English proficiency required.

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