Senior Network Engineer

Our New Teammate

You will design, maintain, implement, and troubleshoot our clients' networks. You will work in a collaborative environment to provide cutting-edge solutions and customer service.

You can expect to spend your time accomplishing the following:

• 85% of time on Objective 1: Managing External Customer Network Infrastructure Life Cycle
• 10% of time on Objective 2: Prioritization, planning, and scheduling
• 5% of time on Objective 3: Professional growth and development

Job Responsibilities - What to Expect

• Lead planning and field installation efforts for network initiatives and triage/delegate tasks to supporting engineers
• Support day-to-day operational needs for customer infrastructure, including network infrastructure and on-site requirements
• Facilitate technical support case escalation and resolution
• Customer documentation updates and management
• Scope work and create change requests for non-standard work
• Implement projects as requested by the customer
• Provide on-site support where needed
• Serve as senior field resource for on-site troubleshooting, installations, and technical deployments
• Seek to identify new opportunities to enhance customer infrastructure in ways that demonstrate true value to the customer's needs
• Perform on-call rotation support for assigned customers
• Proactively seek to identify, address, and resolve issues that can result in operational impact or failure
• Support day-to-day configuration management
• Coordinate logistics for equipment deployment, inventory management, and field resource scheduling
• Attend the regularly scheduled team meeting to ensure that work is laid out and set up for proper execution
• Work with Project Managers to ensure that deadlines and customer expectations are being met

Your Knowledge & Expertise

• A Bachelor’s degree in Computer Science or an engineering-related field or equivalent work experience
• CCNP/JNCIP or Equivalent required
• Ciena Optical, Routing & Switching preferred
• 5-10 years’ experience in Information Technology
• Experience with leading the design and delivery of network projects.
• Experience with network monitoring and diagnostic tools.
• Experience with the creation and maintenance of documentation such as operating procedures and network diagrams.
• Strong technical troubleshooting skills.
• Strong written and verbal communication skills.
• Strong time, priority, and task management skills.
• Experience working within ITIL framework
• Project management/technical leadership

**Work Environment

This position is a Hybrid role with on-site requirements. Candidates must be in Maryland to fulfill these requirements.**

Benefits Included

• Medical Insurance
• Vision Insurance
• Dental Insurance
• FSA Plan
• Paid Time Off
• 401K Retirement Savings Plan
• Training & Tuition Assistance
• Disability & Life Insurance