Senior Product Associate - Navigation & Wayfinding

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Digital Channels Experience & Growth – Navigation & Wayfinding, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

This role will involve being the primary product counterpart to a team of engineers working on web development in the Chase logged-in experience. Our team owns navigation & wayfinding, meaning we constantly have to answer the question “How can we help users find what they are looking for?”. This role will make you to consider navigating websites in a new light, you may never look at a simple menu the same way again! Our goal is to optimize the customers ability to explore with confidence, reduce their clicks-to-task, and keep the customer oriented within the experience as they navigate around it.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Coordinates with stakeholders representing multiple Lines of Business who may raise dependencies against our product area.
• Works closely with the team’s Agility Lead to manage metrics such as backlog health, epic cycle time, and epic delivery validation.
• Runs refinement and grooming sessions with the tech team to clarify requirements and gather effort estimates for stories.
• Partners with designers and content editors on wireframes for new layouts and menu additions.
• Considers how to balance the end-to-end user experience with business needs and priorities.
• Collaborates with backend engineers on technical requirements like eligibility for different experiences, menus, and entry points

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience using Jira and Confluence

Preferred qualifications, capabilities, and skills

• Knowledge of experimentation practices such as A/B Testing with feature flags
• General knowledge or prior experience with web development
• Understanding of financial products (Card, Deposit, Investments) and customer needs across banking segments (Personal, Business, and Private Banking).
• Prior experience working in a highly matrixed, complex organization.