Senior Product Manager

Role Summary

The Senior Product Manager will lead product strategy, roadmap development, backlog management, and product delivery for an enterprise business services platform.

The role involves aligning government priorities, business requirements, user needs, technical capabilities, and operational considerations to ensure successful product development and continuous improvement.

The successful candidate will work closely with cross-functional teams, including:

• Business and Policy Teams
• Service Design and UX Teams
• Business Analysts
• Enterprise Architects
• Development and Testing Teams
• Data and Analytics Teams
• Privacy and Security Teams
• Operations Teams
• Ministry Stakeholders

The candidate will be responsible for driving product discovery, defining measurable outcomes, prioritizing product backlogs, managing dependencies, and ensuring successful onboarding of services onto shared enterprise platforms.

Key Responsibilities

Product Strategy and Roadmap

• Define and communicate product vision, strategy, roadmap, and measurable outcomes.
• Translate strategic business objectives into product features, epics, and priorities.
• Lead product discovery, roadmap planning, and continuous improvement.

Product Backlog and Delivery Management

• Own and maintain the product backlog.
• Prioritize features, capabilities, release objectives, and acceptance criteria.
• Manage dependencies, risks, trade-offs, and delivery sequencing.
• Guide products through discovery, development, launch, and ongoing improvement.

Enterprise Platform and Service Onboarding

• Prioritize reusable enterprise platform capabilities.
• Lead onboarding of different services onto shared platforms.
• Balance enterprise-wide standards with individual ministry and program requirements.
• Coordinate with service owners and ministry partners on onboarding scope and dependencies.

Data-Driven Decision Making

• Use user research, analytics, operational data, and stakeholder feedback to guide product decisions.
• Define product performance measures and success indicators.
• Support benefits realization, adoption, and continuous improvement.

Stakeholder and Leadership Management

• Build alignment across business and technical stakeholders.
• Facilitate prioritization discussions and product decision-making.
• Prepare executive updates, business cases, options, and recommendations.
• Manage stakeholder expectations and communicate product decisions effectively.

Required Experience and Qualifications

Candidates should demonstrate experience in the following areas

• Leading product management for complex enterprise platforms or public-facing digital services.
• Defining product vision, strategy, roadmaps, outcomes, and success measures.
• Managing and prioritizing product backlogs across multiple capabilities and stakeholder groups.
• Onboarding services onto shared enterprise platforms.
• Balancing reusable enterprise capabilities with program-specific requirements.
• Using user research, analytics, and operational data to drive product decisions.
• Working with cross-functional business and technical teams.
• Developing business cases, value propositions, benefits measures, and executive recommendations.
• Managing dependencies, risks, trade-offs, and release priorities.
• Understanding Agile product delivery, accessibility, privacy, digital service standards, and public-sector governance.

Requirements

Evaluation Criteria

Product Strategy and Management

• Experience defining product vision, strategy, and roadmaps.
• Experience managing product outcomes and backlogs.
• Experience leading complex digital products through discovery, delivery, launch, and continuous improvement.

Enterprise Platform and Service Onboarding

• Experience prioritizing reusable platform capabilities.
• Experience onboarding services to shared enterprise platforms.
• Ability to balance enterprise standards with partner requirements and delivery constraints.

Data-Informed Delivery and Benefits

• Experience using user research and analytics.
• Experience defining performance measures and success indicators.
• Experience implementing benefits measurement frameworks and data-driven product improvements.

Leadership and Stakeholder Management

• Strong facilitation and negotiation skills.
• Excellent communication and executive presentation skills.
• Ability to build alignment across diverse business and technical stakeholders.

Must-Have Requirements

Critical Screening Criteria

Candidates MUST demonstrate the following

• Experience defining product vision, strategy, roadmaps, outcomes, and backlogs.
• Experience leading complex digital products through discovery, delivery, launch, and continuous improvement.
• Experience prioritizing reusable capabilities and onboarding services to shared platforms.
• Experience balancing enterprise standards with partner needs and delivery constraints.
• Ability to build alignment across diverse business and technical stakeholders.