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T2 Technical Support

ServIT · Kennesaw, GA

About ServIT

1 open job
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Still listed on the employer's own board · publishes a salary range · How we score

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  • Still listed on the employer's own board
  • Publishes a salary range

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T2 Technical Support at ServIT. We’ll keep it in your applied jobs, so you can see it later and be warned before applying to the same employer twice.

Job Title: Tier 2 Help Desk Technician

Job Summary

ServIT, a Managed Service Provider (MSP) based in Kennesaw, GA, is seeking an experienced Tier 2 Help Desk Technician to resolve advanced technical issues for our nationwide client base. This role involves hands-on troubleshooting, system maintenance, and knowledge-sharing across diverse IT environments, both remotely and on-site.

Key Responsibilities

  • Resolve complex technical issues escalated from Tier 1 support.
  • Maintain the uptime and integrity of customer environments, specializing in Intel virtualization, desktop/server systems, and LAN/WAN appliances.
  • Support servers, desktops, and network hardware, including routers, switches, firewalls, and wireless technologies.
  • Document solutions, communicate effectively with clients and teams, and follow established processes and procedures.
  • Provide proactive customer service and maintain accountability through issue resolution.
  • Travel locally to client sites as needed.

Experience

  • 5+ years in IT support, with expertise in:
  • Microsoft Windows Server (2008, 2012) including Active Directory, DHCP, DNS, RDP, and related services.
  • Microsoft Windows Desktop OS (Windows XP-10) and patch management.
  • IT security concepts, including NTFS permissions and Share permissions.
  • Microsoft Exchange, Office365, and collaboration tools.
  • Network management, including VPN protocols, Cisco, SonicWall, WatchGuard, and Meraki.
  • Hardware maintenance for HP, Dell, IBM, and Lenovo servers and peripherals.

Skills

  • Exceptional troubleshooting and customer service orientation.
  • Strong understanding of business productivity applications (Microsoft Office, Office365, etc.).
  • Experience in an MSP environment is a plus.

Requirements

  • Criminal background check, E-Verify citizenship check, and motor vehicle report.
  • Local travel to client sites required.
  • Drug/alcohol-free workplace with non-smoking policies.

Benefits

  • 401(k) with company matching
  • Health, dental, and vision insurance
  • Life insurance and flexible spending account
  • Paid time off and employee assistance programs
  • Retirement plans and referral programs

Skills

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