Technical Program Manager & Business Analyst – Agentic AI Platform

Software Guidance & Assistance, Inc., (SGA), is searching for a Technical Program Manager & Business Analyst – Agentic AI Platform for a contract assignment with one of our premier Pharmaceutical clients in South San Francisco, CA.

Responsibilities

Seeking an adaptable Technical Program Manager & Business Analyst (7+ years experience) to support the setup, tracking, and requirements infrastructure for an overarching Agentic AI Platform.

Content Composer is the anchor project under this platform umbrella, with additional AI modules following. In this contractor role, you will establish program tracking frameworks from scratch, assist in monitoring timelines, author detailed user stories from product epics, and conduct system research. You will play a key role in tracking delivery dependencies across collaborating technical teams—including DSML (Data Science & Machine Learning) and the firm's DT (firm's Digital/Diagnostics Technology)—while bridging functional alignment between local US teams and the firm's Global teams.

• Program Standup & Cross-Team Tracking
• Setup from Scratch: Establish program management frameworks, Jira/Confluence structures, RAID logs, and status reporting templates from zero.
• Delivery & Dependency Tracking: Track milestone schedules and cross-team delivery dependencies across collaborating units (DSML, firm's DT, engineering, and business stakeholders).
• US & the firm's Global Alignment: Act as a functional bridge between local US stakeholders and the firm's Global teams to align requirements, manage time-zone dependencies, and ensure joint delivery.
• Requirements & Agile Documentation
• Epic Decomposition & Story Authoring: Take high-level epics defined by Product Managers and detail them into comprehensive user stories; provide clarity and guidance on testable Acceptance Criteria (Given/When/Then) to ensure developer readiness.
• Specification Drafting: Draft and refine Business Requirements Documents (BRDs), PRDs, and "as-is/to-be " process blueprints (Lucidchart/Miro) covering user journeys and human-in-the-loop (HITL) review points.
• Agentic AI Specs: Document functional requirements for agentic AI workflows (prompts, context retrieval/RAG, tool utilization, guardrails) in close coordination with DSML teams.
• Ecosystem Integration & System Research
• Content Stack Integration: Map functional requirements across active platforms: Adobe stack (Workfront, DAM, AJO, Express), VVPM (compliance/MLR routing), Adobe Target/Optimizely.
• System Assessments: Conduct research and feasibility analysis to support requirement drafting for platform assessments involving next-gen Adobe offerings: GenStudio, CX CoWork & Other AI vendors in the content space.

Required Skills

• 5+ Years Experience: Proven track record in combined functional-technical TPM/BA roles across software, digital transformation, content systems, or AI initiatives.
• Program Setup from Zero: Demonstrated experience standing up program tracking, backlog management, and governance frameworks from scratch.
• XF Collab & Coordination: Proven ability to track deliverables across technical teams (DSML, firm's DT) and bridge collaboration between local US and global enterprise teams (pharma/life sciences experience is a strong plus).
• Requirements Drafting: Strong expertise elaborating PM-defined epics into granular user stories, defining and clarifying acceptance criteria, mapping process flows (Lucidchart/Miro), and drafting functional specs.
• Domain & AI Exposure: Exposure to the Adobe ecosystem, VVPM, a solid working understanding of Generative AI/agentic concepts.
• Agile Proficiency: Practical experience working within Scrum, Kanban, or hybrid delivery frameworks.

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SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business.

Our mission

to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.

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