Application Support Engineer

Working as a part of the CTO team, the role will need to engage with technology leads in data, corporate technology and information security – as well as more broadly with program, project and delivery managers. The role will also engage with key stakeholders in the business areas.

Key Responsibilities

• Supporting core application within Shawbrook, ensuring optimal performance, reliability, robustness and security.
• Providing operational end user support for Shawbrook and subsidiaries – playing a key role in driving efficiency, enhancing user experience, and maintaining the stability of our end user systems.
• Bachelor's degree in Technology, a related field or proven professional experience (preferred)
• Proven experience in application support or technical support within the banking or financial industry
• Strong analytical and problem-solving abilities
• Excellent communication and presentation skills
• Experience with banking regulations and compliance requirements
• AWS/Azure cloud experience
• Excellent organisational and planning skills
• Accuracy and attention to detail
• Proactive, self-motivated and able to work on own initiative
• Strong team player with excellent interpersonal skills

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind.

These include

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done