Web Content Specialist

Job Title

Web Content Specialist

Location

Centennial, CO

Term

6+ month contract

Description

As our client's Network Content & Community Specialist you support a diverse community of developers who consume and build APIs. You'll be part of team working to create an engaging experience for internal and external developers. Your job is to ensure the content on our web portal meets the needs of our developer community, follows industry best practices, and conveys needed concepts concisely. You work with content authors to assist them in understanding how to document their services, how to use our web portal, and how to maintain their documentation. You are their educator, facilitator, reviewer, and support. You are driven by the success of others, finding solutions, and creating efficiency. You want to contribute to the evolution and success of our developer portal and community.

In this role, you will work closely with stakeholder teams, which include development, product management, and developer support. To succeed in this role, you should want to learn new things, grow your skill-set, and stay up to date on what's happening in the technology and education landscapes. An understanding of RESTful API design and usage is highly preferred.

Responsibilities

• Review, edit, and publish new content (overviews, API reference materials, developer guides, tutorials, blogs) for distributed teams
• Create and maintain documentation frameworks, templates, style guides, voice, and best practices
• Develop community content and email communications
• Create and update articles in our knowledge center
• Work with Support team to create/review new content
• Curious about technology
• Aptitude for learning new technologies & concepts
• A “multi-tasker” who can think strategically while maintaining attention to detail
• Comfortable with ambiguity and adapting to change
• Ability to build good relationships with internal contributors and consumers

Requirements

• Degree in Technical Writing, English, Journalism, Programming or related field
• Experience with REST APIs
• 2+ years of experience writing for developer audiences
• Ensure all content meets established content standards
• Become fluent with content management system, serving as an important point of contact for new projects, resolution of technical challenges, and possibilities
• Administration of our documentation portal and portal users
• Assist Product Manager with the QA and implementation of new portal features
• Provide excellent customer service & training to internal stakeholders
• Contribute effectively to the continuous improvement of our documentation and portal strategy

All your information will be kept confidential according to EEO guidelines.