Ingeniero NOC – SonicWall | Infraestructura & Soporte TI 1889

This is a remote position.

Are you experienced in IT infrastructure support, troubleshooting, and SonicWall? We are looking for a NOC Engineer with strong analytical skills, a customer-focused mindset, and hands-on experience resolving technical issues across client IT environments.

In this role, you will monitor, diagnose, and resolve issues involving servers, networks, Microsoft 365, virtualization, backups, security solutions, and cloud/on-premises environments, while providing direct customer support and assisting Tier 1 engineers.

? Responsibilities

• Provide technical support to customers via phone, email, and ticketing systems.
• Diagnose and resolve issues involving servers, PCs, laptops, mobile devices, networks, cloud solutions, and on-premises environments.
• Administer and support SonicWall physical and virtual appliances.
• Perform root cause analysis and troubleshoot recurring IT issues.
• Administer and support Microsoft 365, antivirus, anti-spam, email archiving, and managed backup solutions.
• Support server environments and virtualization solutions.
• Respond to system-generated alerts and service requests.
• Provide technical support and escalation assistance to Tier 1 engineers.
• Document incidents, troubleshooting steps, resolutions, and customer interactions in the ticketing system.
• Escalate complex issues appropriately and contribute to meeting SLA and service performance metrics.

Requirements

• 2+ years of IT experience, preferably in NOC, IT infrastructure, or technical support environments.
• Hands-on experience with SonicWall physical and/or virtual appliances.
• Experience with Microsoft Online Services / Microsoft 365.
• Strong knowledge of IT infrastructure, networking, and troubleshooting.
• Experience supporting server hardware and software.
• Knowledge or experience with virtualization solutions.
• Experience with Backup and Disaster Recovery (BDR) solutions.
• Experience working with ticketing systems and providing direct customer support.
• Strong communication, analytical, and problem-solving skills.
• Ability to manage multiple incidents and priorities independently in a fast-paced environment.

⭐ Nice to Have

Certifications or additional knowledge in SonicWall, Cisco, VMware, Microsoft Server, Microsoft 365, CompTIA A+, or CompTIA Network+.

If you have strong infrastructure troubleshooting skills and hands-on SonicWall experience, we’d love to hear from you! ?