IT Support Engineer L1 - Junior

## Overview

We are looking for a L1 Support Engineer to strengthen our IT Support team in Poznań. This role focuses on workplace stability, endpoint management, access administration, and operational improvements. The ideal candidate is hands-on, proactive, and comfortable taking ownership of standard workplace processes while escalating non-standard or infrastructure-level issues.

## Key responsibilities

• Receive and transfer corporate equipment and peripherals for repair in accordance with established procurement procedures
• Maintain and update the corporate equipment fleet, including assisting in procurement processes
• Provide support in installation and initial configuration of corporate equipment for new employees (Windows and macOS)
• Keep accurate records of issued equipment in 1C
• Prepare and configure equipment for corporate use
• Create user accounts in corporate systems (AD, Google Workspace, Jira, Slack) using automated tools/templates
• Manage and support office access control systems (issuing, replacing, updating, and deactivating cards)
• Troubleshoot application and system software issues on user devices
• Conduct primary diagnostics of hardware and software problems
• Install licensed and free software on corporate equipment
• Provide support with printers and printing services
• Maintain up-to-date technical documentation in line with IT processes and services. • Escalate hardware/software issues to service providers when required
• Coordinate with contractors (service centers, cartridge refilling services, etc.)
• Assist in sourcing equipment that complies with corporate standards in local and global markets
• Participate in the testing of new IT services (functional validation, data input)
• Restore operating systems on employee devices after crashes or failures
• Configure access to banks, electronic document signing systems, and state or specialized portals
• Advise on the selection and assembly of custom PC configurations based on business needs.

## Required Skills & Experience

• Strong knowledge of MS Windows operating systems
• Understanding of the basic principles of antivirus protection
• Understanding of the fundamental security concepts of MS Windows operating systems
• Minimum 1 year of experience working with Windows systems in a corporate environment
• Russian; English proficiency level B1 or higher.

## Nice to have

• Experience with MS Active Directory
• Experience with Group Policy management
• Knowledge of Apple (macOS) and/or Linux systems
• Familiarity with virtualization platforms (VMware, Hyper-V, or equivalents)
• Experience working with Jira/Confluence
• Knowledge of active network equipment (Mikrotik, Ubiquiti, or equivalents)
• Scripting experience with PowerShell
• Basic administration of Windows Server
• Practical experience in structured cabling (SC) installation
• Skills in IT asset accounting and inventory management.

## Our Benefits

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events