ICT Officer

INTERNAL-VANCCAY ANNOUNCEMENT

Introduction

SOS Children’s Villages International is the umbrella organization to which all SOS Children’s Villages including SOS Children’s Villages Somalia Association is affiliated. SOS Children’s Villages Somalia has officially been working in Somalia since 1985. SOS is currently working in 134 countries worldwide. We are committed to the welfare of children often throughout the whole of their childhood, and to strengthening families and communities as a preventive measure in the fight against abandonment and social neglect. We also run education and health facilities. With the SOS Children’s Village concept, the organization pioneered a family approach to the long-term care of orphaned and abandoned children. SOS Children’s Villages upholds child protection policy and our selection processes reflect our commitment to the protection of children and youth from abuse. SOS Children’s Villages Somalia current works in three regions; Banadir Regions (Heliwa, Wadajir, Dharkenley and Dayninle districts) southwest-state (Baidoa, BurHakaba, Berdale,Qasaxdhere and Hudur) Hirshabelle State (Jowhar,Adale & Balcad)

SOS Children’s Villages invite applications from suitably qualified and interested candidates who fulfill the eligibility criterion for the below position.

Position title

ICT Officer

Reporting to

ICT Manager

Location

Mogadishu-Somalia

Job summary

Under the overall supervision of ICT Manager, the ICT Officer supports implementing, maintaining, and supporting the organization’s information and communication technology (ICT) infrastructure, systems, and services to ensure reliable, secure, and efficient operations. The position exists to enable staff and programs to effectively utilize technology in delivering quality services, improving operational efficiency, strengthening communication, and supporting evidence-based decision-making across the organization.

By supporting the availability, security, and continuous improvement of ICT systems, the ICT Officer contributes to SOS Children’s Villages’ mission of providing quality care, protection, and development opportunities for children and young people. The role supports program delivery, facilitates collaboration among staff and stakeholders, safeguards organizational data, and helps create a technology-enabled environment that enhances the organization's ability to achieve sustainable impact for children, families, and communities

Job Responsibilities

Main duties and Responsibilities

• Monitor and maintain Network systems and End User Devices
• Engage with staff or clients through a series of actions, either face-to-face or over virtual platform, to support, set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Ensures that service disruptions are properly identified, reported, prioritized, escalated and resolved efficiently
• Monitors and controls service levels of service providers and suppliers; Interacts with relevant vendors
• Troubleshoot various Office 365 issues including connectivity and mobility
• Support the roll-out of cloud-based applications and services
• Maintain and update ICT inventory.
• New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.
• Providing end-user support for all workstations, laptop/desktop-based hardware, applications and services
• Liaise with service providers and vendors to make sure service quality is up to the agreed standard (ISP, maintenance etc.)
• Assist the ICT Manager in planning and budgeting for all ICT needs and requirements
• Participate in IT planning and strategy meetings.
• Provide Tier 2 level support, immediate diagnosis and workarounds for reported incidents.
• Determine root course and resolution for problems raised by reported incidents.
• Escalate to tier 3 supervisor and according to identified priorities levels when necessary.
• Install and configure computer hardware operating systems and applications
• Provide support, and/or assume lead role when required, for planned technology upgrades. Perform implementation and administration of system, application and infrastructure components. Provide end-user training both as a technical support person in general and as a trainer for appropriate business process courses when necessary.

Job competencies

Essential

• Diploma or BSc degree in Computer Sciences or related field
• Certified in networking and Security (CCNA) will be an advantage
• Minimum of 2 years’ experience in ICT environment.
• Desirable: 3 years in ICT environment
• Certified in Microsoft (MCSE/MCSA or equivalent) will be an advantage
• Knowledge in Microsoft windows server and client operating systems
• Basic knowledge in software defined (SD) networking such as Cisco Meraki preferred
• Hands on experience on Microsoft Office 365 services preferred
• Hands on Experience on Microsoft Azure Cloud infrastructure preferred
• Hands on Experience on Microsoft Intune and Enterprise Mobility Suit preferred
• Exposure on Annual ICT plan and monitoring ICT budget expenditures
• Solid experience in ICT hardware and software acquisition and management
• Professional communications skills

Child Safeguarding Policy

SOS Children’s Villages Somalia holds strict child safeguarding principles and a zero-tolerance policy for conducts of sexual harassment, exploitation and abuse in the workplace and other places where the organization’s activities are rendered. Parallel to technical competence, recruitment, selection and hiring decisions will give due emphasis to assessing candidates’ value congruence and thorough background checks, police clearance reference check processes. SOS Children’s Villages organization is committed to safeguarding the rights of the children and therefore, is expected that every individual who joins with SOS Children’s Villages Somalia understands his/her responsibility in protecting and keeping children always safe.

Application Procedure

Interested applicants should send their applications with a CV and scanned copies of the academic and professional certificates to this link: Jobs - SOS Children's Villages Somalia( www.sos-somalia.org/jobs)

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Closing date is. 9th November 2026

Competent Female candidates are encouraged to apply.

Only short-listed candidates will be contacted.