ServiceNow Developer

**Position Overview**

We are seeking a highly experienced **Senior ServiceNow Developer** to join our team and support the design, development, and optimization of enterprise-grade solutions on the **ServiceNow** platform.

This role requires deep technical expertise, strong understanding of ITSM processes, and the ability to collaborate effectively with global stakeholders in a fast-paced, regulated environment.

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**Role Details**

**Position Title

** Senior ServiceNow Developer

**Employment Type

** Full-time (40 hours per week)

**Work Schedule

** Monday to Friday, 8:00 AM – 5:00 PM

**Holiday Schedule

** United States holidays

**Contract Duration

** 12 months (estimated)

**Start Date

** ASAP

**Language Requirement

** Advanced English

**Education

** Bachelor’s degree in Computer Science, Engineering, or a related discipline

**Professional Experience

** Minimum of 7 years of relevant experience

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**Key Responsibilities**

• Lead the design, development, and implementation of ServiceNow applications, modules, and workflows in alignment with business and IT objectives.

Develop and maintain custom ServiceNow components, including

• Design and support integrations using REST and SOAP APIs to ensure seamless interoperability with external systems.

Configure, enhance, and maintain core ServiceNow modules, including

• Ensure all implementations comply with internal security standards, governance policies, and ITIL best practices.
• Plan and execute platform upgrades while ensuring system stability, performance, and scalability.
• Partner with ITSM process owners and business stakeholders to gather requirements and translate them into clear technical specifications.
• Provide advanced technical support, troubleshooting, and root-cause analysis for ServiceNow-related issues.
• Collaborate with cross-functional and geographically distributed teams to ensure timely and successful project delivery.
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**Required / Preferred ServiceNow Certifications**

• **Certified Technical Architect (CTA)**
• **Certified Application Developer (CAD)**

**Certified Implementation Specialist (CIS)** in

**Micro-Certifications (Preferred)

**

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**Professional Profile**

• Demonstrated experience delivering complex ServiceNow implementations in large-scale or enterprise environments.
• Strong communication skills with the ability to engage effectively with technical and non-technical stakeholders.
• Proven ability to work independently while maintaining a high level of accountability and ownership.
• Experience operating in international, distributed teams and supporting US-based business operations.