Sr. Applied R&D Engineer

As an NI IP TEC Engineer, you will be a key technical contributor, responsible for gaining in-depth knowledge of supported products and representing them confidently. This role offers an exciting opportunity to work closely with various teams, including R&D, Product Management, and Customer Account Teams, to ensure the successful implementation and performance of our products. Your expertise will be instrumental in troubleshooting complex issues and providing innovative solutions.

• Serve as the technical interface and liaison between regional TACs, Customer Account Teams, and internal teams like R&D and Product Management.
• Troubleshoot and resolve intricate product installation and performance issues, utilizing both established methods and creative problem-solving techniques.
• Maintain detailed documentation of problem status, resolutions, and system reliability findings, ensuring accurate record-keeping.
• Stay abreast of new product features and releases through ongoing collaboration and engagement with R&D and Product Management teams.
• Support various initiatives, including test/evaluations, NPIs, and network architecture projects, contributing to the development of internal/external tools and conducting customer workshops.
• Lead and coordinate customer upgrade programs, creating technical notes and field alerts, and providing global 24/7 emergency support as needed.
• Deliver beta product knowledge and collaborate with regional centers to develop release workshops, ensuring a smooth transition for internal teams.
• Travel up to 10% annually to attend meetings, conferences, or customer sites, representing Nokia Canada Inc. and fostering strong customer relationships.
• Contribute to the continuous improvement of our products and services, providing valuable feedback and insights to the R&D team.
• Bachelor's degree in Computer Engineering, Electrical Engineering, Computer Science, or equivalent professional experience in a related field.
• Excellent verbal and written communication skills, with the ability to effectively drive customer calls and provide clear technical explanations.
• Strong analytical skills and hands-on experience in troubleshooting software or network problems, demonstrating a systematic approach to problem-solving.
• Working knowledge of TCP/IP routing protocols, IP/MPLS protocols, L2/L3 EVPNs, and Spine/Leaf data center architecture, ensuring a solid understanding of networking fundamentals.
• Certifications such as SRC, CCNA/CCNP, and/or JNCIA/JNCIS are preferred, showcasing a commitment to professional development and expertise.
• Prior experience with Nokia products (e.g., 7750SR, 7250 IXR, VSR, SRLINUX, FSS/EDA) is an asset, providing a head start in understanding our product portfolio.
• Experience with a scripting language, such as XML or Python, is advantageous, enabling efficient automation and customization of solutions.
• Familiarity with Cloud solutions (Linux, KVM, OpenStack, Kubernetes) is desirable, as it aligns with the company's focus on cloud-based technologies.
• Previous Nokia intern or co-op experience is a plus, offering valuable insights into our company culture and processes.