Level 2 Senior Technical Support Engineer MSP - South County Dublin

Level 2 Senior Technical Support Engineer – MSP

South County Dublin | On-site office based

Stack & Co Recruitment is working with a small, well-established Managed Service Provider based in South County Dublin that is entering an important growth phase. We’re hiring a

strong, experienced Level 2 Senior Technical Support Engineer

who is comfortable taking ownership of technical issues and supporting SME clients to a high standard.

This role will particularly suit someone

already living in South County Dublin or nearby

, who values a shorter commute and being part of a small, close-knit technical team.

The Role

This is a

pure Level 2 position

within a micro-MSP environment. You’ll be supporting an existing customer base, handling technical issues end-to-end, and contributing to project work as required.

You’ll be trusted to work independently, manage your own workload, and deliver reliable, consistent support with minimal escalation. Previous

MSP experience is essential

.

You will have access to project work, and a rapid pathway up to Level 3.

​

What You’ll Be Doing

• Providing Level 2 technical support to SME clients, primarily remote with occasional rare on-site visits
• Troubleshooting and resolving issues across:
• Windows desktop and server environments
• Active Directory (on-prem and hybrid)
• Microsoft Intune / Endpoint Manager
• Microsoft 365 (Exchange, SharePoint, OneDrive, Teams)
• Azure AD / Entra ID
• Azure Virtual Desktop and core Azure services
• Networking fundamentals, firewalls, and connectivity
• Owning tickets through to resolution and communicating clearly with clients throughout
• Carrying out routine system checks, updates, patching, and preventative maintenance
• Supporting project work such as migrations, upgrades, and new client onboarding
• Creating and maintaining clear technical documentation and knowledge base content
• Working closely with the business owner to help improve technical standards and processes

Some infrequent client site visits are required. A full clean Irish driving licence and access to a car are essential. Mileage is fully reimbursed.

​

Requirements

What We’re Looking For

• Strong, proven experience operating as a Level 2 Senior Technical Support Engineer in an MSP environment
• Hands-on, practical experience with:
• Windows desktop and server
• Active Directory
• Microsoft Intune / Endpoint Manager
• Microsoft 365 administration
• Azure AD / Entra ID
• Networking fundamentals and firewalls
• Confident and professional when dealing directly with customers
• Comfortable working independently in a small MSP setting
• Well organised, reliable, and customer-focused
• Able to prioritise workload and manage time effectively

Relevant certifications (Microsoft, CompTIA, etc.) are beneficial but

real-world MSP experience is the priority

.

You need a full Irish driving license & your own car.

Benefits

Location & Eligibility (Important)

• This role will suit someone already based in South Dublin or nearby
• Applicants must already be legally eligible to work in Ireland
• This is an office based role
• We cannot consider visa sponsorship, relocators, or candidates without existing work permission

Salary & Package

• Competitive salary, aligned with Irish MSP market rates and experience between Euro 45,000 to Euro 55,000
• Training and certification support
• Stable role with long-term progression in a growing MSP

If you’re a capable Level 2 Senior MSP Engineer looking for a hands-on role with responsibility, variety, and local clients, this is a strong opportunity.

If your experience & location matches this job, please send your CV today to hello@stackand.co

Apply in confidence through

Stack & Co Recruitment

. Client details will be shared at interview stage.