Application Support Analyst

Your Role with the Company

As the Application Support Analyst, you will be responsible for providing technical and administrative support to the Maximo Cloud Customers and Partners. You will act as a Subject Matter Expert (SME) for Maximo and its add-ons to provide outstanding customer service for Partner solutions.

Some of your responsibilities will include

• Provide technical support services to partners in accordance with procedures and SLAs
• Used database/application knowledge to find solutions to partners’ technical issues
• Develop solutions using the Maximo configuration and customization tools to enhance the customers’ use of Maximo
• Provide on-call support as needed outside of work hours
• Monitor the phone and ticketing system to resolve all technical issues in a timely fashion

Background Profile

• Associate’s Degree Computer Science, Information Systems, or equal Information Technology training
• Strong SQL skills and report writing tools experience
• Previous Application Support experience
• Strong Customer Service and Communication skills

Benefits

• 3 weeks PTO starting out. Add 1 additional week every 5 years. After 20 years of employment, unlimited
• 6 paid company holidays plus 2 floating holidays
• Flexible schedules – offer work from home depending on department needs
• 401k – simple IRA plan
• Company sponsored events and lunches
• Laid back, close-knit culture
• And many more!