Dealer Support Specialist

Job Title

Dealer Support Specialist

Job ID

26-04958

Location

East Moline, IL, 61244

Duration

12 Months on W2 Contract

Job Description

• This is a Dealer Business Specialist position that will primarily be responsible for Application Support
• Candidates who only have basic infrastructure, networking, or desk top support experience are NOT a good fit for this position. The manager is looking for someone with proven experience with application support.

This team is currently working a hybrid schedule – 4 days in the office each week. Fully Remote candidates will not be considered.

Required Experience

• 1+ years of experience supporting software applications or business systems, including issue analysis and resolution within defined processes
• 1+ years of experience working in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience
• Ability to clearly communicate technical and functional information to dealers, business users, and team members
• Proven ability to follow established support processes while escalating issues appropriately when needed
• Demonstrated learning mindset with the ability to build functional and technical knowledge over time
• Foundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statements

Other Relevant Experience

• Exposure to dealership operations or dealer-facing business applications
• Familiarity with IT service management concepts such as ITIL or Lean Service Management (LSM)
• Experience using Microsoft technologies such as Office, Power Platform, or Dynamics 365
• Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA)
• Working knowledge of SQL for data analysis or troubleshooting
• Awareness of API concepts and system integrations

Compensation

The hourly rate for this position is between $24.00-25.00 per hour.

Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].

Benefits

Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.

Contact

Madhu Sudhan J

madhu.s@sunrisesys.

com | 319-242-4032 | URL

www.sunrisesys.com