SUPPORT SPECIALIST & SOFTWARE INTEGRATOR

Technical Skills

 Strong experience with Oracle databases, particularly in development and investigation tasks involving SQL and PL/SQL.

 Experience with continuous integration/continuous deployment (CI/CD) pipelines.

 Familiarity with cloud platforms (e.g., AWS, Azure) and microservices architecture.

 Proficient use of unit-level testing tools designed to test basic code assumptions as well as

system-level testing tools.

 Previous experience in formal software development with a thorough understanding of software

design, testing, and debugging methodologies.

 Experience with version control systems, particularly SVN (Subversion)

Key Responsibilities

 Support Service Level and Performance Level Agreements (SLA / PLA) for Client products.

 Troubleshoot and resolve customer issues related to software functionality, user access, and configuration.

 Document issues, troubleshooting steps, and resolutions in the customer support ticketing system.

 Work with clients to understand their software integration requirements and tailor solutions to meet those needs.

 Install, configure, and integrate software applications with client environments, including third party platforms.

 Provide post-integration support, troubleshooting issues, and assisting clients with system optimizations.