Infrastructure Technician

Responsible for the deployment, centralized management, lifecycle support, and security hardening of 10ZiG thin/zero client endpoints and VDI/DaaS brokerage connections. This role ensures reliable, low-latency, and compliant virtual desktop delivery across on-premises, hybrid, or cloud-hosted architectures.

Responsibilities

• 10ZiG Manager & Infrastructure Administration:
• Install, configure, and maintain 10ZiG Manager (Linux virtual appliances or Windows server apps), including AWS-hosted or on-premises management consoles.
• Manage endpoint enrollment, DNS/DHCP discovery settings, SSL tunnels via Cloud Connectors, and security certificates.
• Firmware, OS Profiles, & Repurposing:
• Deploy, test, and push operating system configurations and firmware updates across 10ZiG platforms (NOS for Omnissa Horizon, POS, and RepurpOS for converting legacy x86 PCs).
• Use 10ZiG Repurpose or USB installer tools to convert existing workstations and deploy standardized disk images.
• VDI Broker Integration:
• Configure and troubleshoot endpoint connections to primary VDI and DaaS environments, including Omnissa (VMware) Horizon, Azure Virtual Desktop (AVD), AWS WorkSpaces, Citrix Workspace, and Parallels RAS.
• Optimize multimedia and peripheral performance (Blast Extreme, PCoIP, USB redirection, smart cards, and Microsoft Teams optimization).
• Troubleshooting & Support:
• Utilize 10ZiG Manager tools for remote shadowing, real-time client control, power scheduling, and centralized log retrieval.
• Diagnose network connectivity, protocol drops, hardware adapter issues, and unified write filter (UWF) local overlays on Windows IoT builds.
• Security & Compliance:
• Implement security baselines such as DISA STIGs, multi-factor authentication, and role-based access control (RBAC) within the management console.
• Support Authorization to Operate (ATO) and Certificate to Operate (CTO) documentation packages.

Qualifications

• Experience: 3-5+ years in enterprise IT, focusing heavily on VDI or End-User Computing (EUC) endpoint management.
• 10ZiG Expertise: Hands-on administration of 10ZiG Manager, firmware management, and client profile deployment.
• VDI Platforms: Practical familiarity with at least one major broker (Omnissa Horizon, AVD, or AWS WorkSpaces).
• Scripting & Automation: Proficiency in PowerShell, Bash, or Python for automating configuration tasks and user profiles.
• Certifications: CompTIA Security+ (or DoD 8570/8140 IAT Level II equivalent); security clearances (such as Secret or TS/SCI) if supporting defense/government contracts.