DECAL System Engineer - Intune AD Admin

Job Title

Intune AD Admin

Job Location

Atlanta, Georgia 30334 (Hybrid)

Job Duration

8 Months

Job Summary

• The primary responsibility of this position is to provide maintenance, configuration, and reliable operation of the endpoint and Mobile Architecture systems.
• These systems include but are not limited to: MS Intune, Azure AD and MS Endpoint Configuration Manager.
• This position is also responsible for researching new technology and developing a road map of the future direction of all End User Support systems to continuously improve and keep up with the business and IT needs.
• This position will actively resolve problems and issues with computer systems to limit work disruptions and production outages.

Job Responsibilities

• Build and deliver application packages for Intune Endpoint Manager.
• Manages and coordinates urgent and complicated support issues.
• Act as an escalation point for all requests and incidents regarding endpoint devices. Administration and management of mobile devices and laptops.
• Develop methodologies and escalation processes to ensure proper escalation and information flow within the organization.
• Administration of Azure and Azure Admin portal.
• Train, coach, and mentor support staff. Build, edit, publish, and document training material for support staff including how to video documentation.
• Interact with internal and external customers.
• Provide data and reporting of KPI's and trends, weekly, monthly, and as needed.
• Maintain an effective and workable framework for managing and improving customer IT support in the organization.
• Advise management on escalated incidents, identified trending patterns.
• Provide recommend solutions that may require additional client support or system enhancements.

Minimum Qualifications

• Bachelor's Degree in a related field and three years of progressively responsible, professional level analyst and systems experience in a largescale Information Technology environment; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
• Intune Endpoint Management and Azure Microsoft Entra ID, Azure Administration, and Active Directory experience required.
• PowerShell Scripting is preferred.

Preferred Skills

• Command of comprehensive inventory management principles.
• Strong verbal and written communication skills.
• Excellent customer service skills and soft skills.
• Prioritizing and assigning work.
• Administration of Azure, Azure Admin Portal, with proficiency in PowerShell
• Installing, configuring, critical thinking, excellent troubleshooting skills, with strong technical aptitude on all Windows 10/11, Apple, Android, Azure, Entra ID, Intune, Active Directory platforms, systems.
• Knowledge of networking and how things are connected and routed on the network (ethernet and Wi-Fi).
• Analyzing processes, information, and data- to help provide and recommend solutions.
• Create and update documentation and knowledge articles.

Preferred Qualifications

• Experience in basic Network troubleshooting, diagnostic, and repair.
• Experience performing day-to-day Troubleshooting, Diagnostic and support of laptops, printers, etc.
• Security and patch management experience desired.
• Experience with ServiceNow Ticketing system.
• Windows 11 Operating System experience.
• Microsoft M365 support Experience
• M365 Copilot/ Copilot Chat /Teams Administration
• Microsoft Intune, Endpoint Configuration Manager

Technical Skills

• Office 365 Experience in supporting, installing, troubleshooting, M365 mainstream products. (including: Microsoft Teams, Teams Premium, New Outlook, etc.)
• Microsoft Intune, Endpoint Configuration Manager
• Strong hands-on experience in hardware and software infrastructure tools
• Excellent knowledge of Windows 10/11, Windows Server 2012-2019, M365, Microsoft Azure, Microsoft Teams.
• Understanding of daily operations and delivery processes
• Application / software installation and troubleshooting
• Knowledge and experience with ServiceNow (San Diego or later version) ticketing tools
• Windows System administration
• Strong Troubleshooting Skills
• Hardware, operating system & software knowledge of laptops, desktops & mobile devices Android & iPhone.
• Working knowledge of supporting computer peripherals, network copiers, Video conference equipment etc.
• Understanding of Microsoft Active Directory 2012 of later, and networking topology
• Strong knowledge of server and network equipment