IBM Maximo Application Suite (MAS) Developer / Support Engineer

Job Description: IBM Maximo Application Suite (MAS) Developer / Support Engineer

• Location: Indianapolis, Indiana
• Duration: 6 months
• Experience Required: 6–8 years
• Primary Skills: IBM Maximo, Maximo Application Suite (MAS), Red Hat OpenShift
• Domain: Enterprise Asset Management (EAM) / Application Development and Support
• Skill Category: EIS – Maximo Functional

Must-Have Technical/Functional Skills

• IBM Maximo and Maximo Application Suite (MAS) development and support.
• MAS application configuration, deployment, and maintenance.
• Troubleshooting IBM Maximo and MAS application issues.
• Design, technical documentation, and solution development.
• Experience working with application interfaces and integrations.
• Red Hat OpenShift and containerized application platforms.
• Knowledge of MAS core and suite modules, including:
• Maximo Manage
• Maximo Health
• Maximo Monitor
• Maximo Predict
• Maximo Mobile
• Application performance monitoring and troubleshooting.
• Database and installation issue resolution.
• Application development based on business requirements.
• IT service management and service delivery processes.
• Incident, problem, and service ticket management.
• Project status reporting and risk management.
• Coordination with onshore and offshore teams.

Roles and Responsibilities

1. IBM Maximo / MAS Development and Support

• Develop, support, and maintain IBM Maximo and MAS applications.
• Troubleshoot application issues and provide timely resolutions.
• Configure, deploy, and maintain MAS core and suite modules.
• Support ongoing application development and enhancement activities.
• Analyze business requirements and translate them into technical solutions.
• Ensure application stability, availability, and reliability.

2. MAS Deployment and OpenShift Administration

• Configure, deploy, and maintain MAS applications on container platforms such as Red Hat OpenShift.
• Support the deployment and operation of Maximo Manage, Health, Monitor, Predict, and Mobile modules.
• Troubleshoot installation, configuration, and deployment issues.
• Monitor system health, application performance, and platform reliability.
• Identify opportunities for continuous improvement.
• Coordinate with infrastructure and platform teams to resolve environment-related issues.

3. Application Troubleshooting and Production Support

• Provide 24×7 platform and application support as required.
• Investigate and resolve production incidents and application issues.
• Troubleshoot database, installation, configuration, and performance problems.
• Monitor system availability and proactively identify potential issues.
• Manage application support tickets and ensure timely resolution.
• Follow established incident, problem, and change management procedures.

4. Application Design and Documentation

• Prepare technical designs and application documentation.
• Develop and maintain solution specifications and implementation documents.
• Document application configurations, integrations, and support procedures.
• Ensure technical documentation aligns with business and project requirements.
• Maintain knowledge assets to support ongoing operations and troubleshooting.

5. Interface and Integration Management

• Work with different technical teams to develop and maintain application interfaces.
• Coordinate integration activities between Maximo and other enterprise systems.
• Analyze interface failures and troubleshoot data exchange issues.
• Collaborate with business, application, database, and infrastructure teams.
• Validate integrations and ensure reliable communication between systems.

6. Business Requirements and Application Development

• Work with business stakeholders to understand requirements.
• Analyze business needs and recommend suitable Maximo solutions.
• Support application enhancements and development activities.
• Translate functional requirements into technical specifications.
• Collaborate with project teams to deliver application solutions that meet business objectives.

7. Service Management and Client Communication

• Apply IT service management principles to application support and service delivery.
• Communicate regularly with clients and customers regarding service tickets and deliveries.
• Provide updates on incidents, resolutions, and application changes.
• Monitor ticket progress and coordinate timely issue resolution.
• Maintain service quality and meet agreed support expectations.

8. Project Coordination and Status Reporting

• Organize or participate in project status meetings.
• Communicate project progress, risks, issues, and dependencies.
• Keep project teams informed of status updates and potential delivery barriers.
• Coordinate with stakeholders to resolve project risks and technical challenges.
• Support planning and execution of development, deployment, and support activities.

9. Team Collaboration and Offshore Coordination

• Coordinate activities with offshore teams.
• Collaborate with project managers, developers, support engineers, and infrastructure teams.
• Share technical knowledge and support team development.
• Coach team members and contribute to overall team success.
• Continuously learn and share knowledge of IBM Maximo and MAS technologies.

Key Skills and Keywords for Resume Search

• IBM Maximo
• Maximo Application Suite (MAS)
• IBM Maximo Developer
• IBM Maximo Support Engineer
• MAS Development
• MAS Application Support
• Maximo Manage
• Maximo Health
• Maximo Monitor
• Maximo Predict
• Maximo Mobile
• Red Hat OpenShift
• Kubernetes
• Containerized Applications
• Maximo Configuration
• Application Deployment
• Application Troubleshooting
• Production Support
• 24×7 Application Support
• Application Development
• Technical Design and Documentation
• System Integration
• Interface Development
• Database Troubleshooting
• Application Performance Monitoring
• IT Service Management
• Incident Management
• Problem Management
• Service Ticket Management
• Business Requirements Analysis
• Project Coordination
• Onshore/Offshore Coordination
• Enterprise Asset Management (EAM)

Pre-Screening Questions

• Do you have 6–8 years of experience working with IBM Maximo and Maximo Application Suite?
• Have you worked on MAS application development and production support?
• Do you have experience configuring, deploying, and maintaining MAS applications on Red Hat OpenShift?
• Are you familiar with Maximo Manage, Health, Monitor, Predict, and Mobile?
• Have you handled application troubleshooting, installation issues, and database-related problems?
• Do you have experience designing solutions and preparing technical documentation?
• Have you worked on application interfaces and enterprise system integrations?
• Do you have experience providing production or 24×7 application support?
• Are you familiar with IT service management and incident management processes?
• Have you coordinated with offshore teams and participated in project status meetings?
• Are you comfortable communicating directly with clients about service tickets, delivery status, and technical issues?

Ideal Candidate Profile

• A Maximo professional with 6–8 years of experience in IBM Maximo development and MAS application support.
• Hands-on knowledge of MAS modules and Red Hat OpenShift deployments.
• Strong troubleshooting skills across application, database, installation, and integration issues.
• Experience with technical design, documentation, and business requirements analysis.
• Familiarity with service management, production support, and incident resolution.
• Strong communication, analytical, and project coordination skills.
• Ability to coordinate with offshore teams and work collaboratively across technical and business functions.