Product Manager

Work Location

Toronto, Ontario, Canada

Hours

37.5

Line of Business

Product Management

Pay Details

$96,900 - $136,800 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

The Opportunity

This is a high-visibility opportunity to help shape the next generation of acquisition and growth strategies for TD Merchant Solutions through innovative credit products and offerings. The role will lead the development of new credit product offerings and credit strategies, taking opportunities from initial concept through credit policy and risk framework development, product design, implementation and post-launch monitoring. Given the strategic nature of these initiatives, the role will work closely with senior leaders across business and risk shaping recommendations and support key decisions. Combining deep credit expertise with strategic thinking and project leadership, the successful candidate will build new capabilities from the ground up and play a meaningful role in shaping the future growth of the business.

Job Description Summary

Lead the development and implementation of credit policies, strategies, products and capabilities that support responsible acquisition and business growth while maintaining alignment with TDMS Credit Policy, TD risk appetite and applicable governance requirements. The role provides deep credit policy and strategy expertise, identifies opportunities to use credit as a growth enabler, and leads strategic initiatives from concept and policy design through implementation and performance monitoring.

Key Accountabilities

Credit Policy & Risk Strategy

• Lead and support the development, maintenance and ongoing evolution of TDMS Credit Policy, ensuring policy remains current and aligned with risk appetite, business strategy, portfolio performance and regulatory expectations.
• Identify and recommend policy changes required to enable new products, acquisition strategies, customer segments and credit capabilities, partnering with Commercial Credit Risk Management (CCRM) on policy updates and required risk reviews.
• Develop credit eligibility, underwriting and decisioning strategies, including risk parameters, exposure thresholds, limits, segmentation, approval criteria, renewal requirements and concentration controls.
• Assess existing credit policies and strategies and recommend enhancements based on portfolio results, emerging risks, market developments, and changing business needs.
• Act as a Credit Policy and Strategy subject matter expert, providing advice, effective challenge and clear recommendations on complex credit and business initiatives.
• Ensure new and existing strategies include appropriate controls, governance, monitoring, escalation thresholds, and performance measures.

Growth, Acquisition & Product Strategy

• Lead the development of new credit-enabled products and growth strategies that support merchant acquisition, relationship expansion, and retention.
• Design acquisition and risk strategies, including pre-approved offers, merchant financing concepts, credit product offerings, segmentation and other targeted growth opportunities.
• Translate business opportunities into executable credit strategies, policy requirements, eligibility criteria and risk frameworks that appropriately balance growth, customer experience and credit risk.
• Develop strategic recommendations and business cases that evaluate market opportunities, customer value, financial considerations, policy impacts, credit risk and implementation requirements, translating complex issues into clear choices for leadership.
• Partner with Business Banking, Product, Sales, Risk and Analytics to identify opportunities to use customer, credit, cashflow and merchant-processing information to support targeted offers and underwriting strategies.
• Monitor credit, economic, competitive, and industry trends to identify emerging opportunities and inform the evolution of TDMS products, policies, and strategies.

Project & Implementation Leadership

• Lead credit policy, strategy and product initiatives from concept through implementation, establishing clear scope, outcomes, requirements, milestones, dependencies and success measures.
• Translate policy and strategy intent into clear business requirements and partner with internal partners such as Product, Sales, Technology, Operations, Analytics and Risk as well as external vendor relationships to implement effective solutions.
• Coordinate cross-functional workstreams and stakeholders to ensure initiatives are delivered in accordance with approved strategy, policy, regulatory controls and risk parameters.
• Identify and resolve policy, risk, product and delivery issues, escalating material matters and recommending practical mitigation strategies where required.
• Support testing, implementation readiness, approvals and post-launch monitoring to confirm new strategies and products operate as intended.
• Manage multiple strategic initiatives while maintaining strong execution discipline, governance, documentation, and stakeholder communication.

Stakeholder Partnership & Thought Leadership

• Build strong relationships across Credit Risk, Commercial Credit Risk Management (CCRM), Business Banking, Product, Sales, Operations, Analytics, Technology, Finance, Legal and Compliance, as well as external partners including Fiserv.
• Provide clear, executive-ready decision support and recommendations on credit policy, acquisition strategies and growth opportunities, supporting discussions with senior leaders and relevant governance forums.
• Facilitate strategic discussions and problem-solving sessions, building alignment and consensus across diverse stakeholder groups.
• Bring external and internal credit knowledge to the team, challenge existing approaches constructively, and identify opportunities to strengthen TDMS credit capabilities.
• Share knowledge and contribute to the development of credit policy and strategy expertise across the team and broader business.

Job Requirements

• Experience in Credit Risk, Credit Policy and/or Credit Strategy is a must; experience limited primarily to credit operations would not fully meet the role requirements.
• Demonstrated experience developing, assessing or implementing credit policies, credit strategies, acquisition strategies, lending or credit products, or risk-based growth strategies.
• Project experience is required, including the ability to lead or contribute to complex cross-functional initiatives from concept through implementation.
• Demonstrated ability to balance business growth objectives with prudent credit risk management and policy requirements.
• Strong knowledge of credit decisioning, underwriting, risk appetite, eligibility criteria, segmentation, exposure management, and portfolio performance.
• Experience developing strategic recommendations, business cases, and executive-ready materials for new initiatives.
• Self-motivated with a strong sense of urgency and accountability for driving initiatives and decisions forward.
• Ability to work independently, exercise sound judgment and clearly rationalize key business, credit and risk decisions to senior management and executive audiences.
• Ability to translate complex credit policy and strategy concepts into clear business requirements, implementation decisions and stakeholder communications.
• Strong analytical, problem-solving, and strategic thinking skills, with the ability to use data and insights to inform recommendations.
• Strong stakeholder management, facilitation and influencing skills, with a demonstrated ability to build consensus and drive outcomes without direct authority.
• Excellent written and verbal communication skills, including the ability to distill complex credit and strategic issues into clear, compelling recommendations for senior audiences.
• Experience with credit scorecards, strategy trees, decisioning tools, pre-approval programs, model governance or credit analytics is a strong asset.
• Knowledge of merchant acquiring, payments, Payment Card Network (PCN) rules and regulations, commercial credit or small business credit is an asset.
• Adheres to TD Code of Conduct and promotes TDMS brand values.

Education & Experience

• 5-7+ years of relevant credit experience, ideally including Credit Policy, Credit Strategy, acquisition strategy, product development and/or commercial or small business credit.
• Undergraduate degree or equivalent relevant experience.
• Demonstrated experience delivering complex business, credit or product initiatives involving multiple stakeholders.
• Advanced proficiency in Excel is required.
• Strong proficiency in Microsoft Word, Jira and PowerPoint; familiarity with project management, reporting and analytical tools is an asset.

Role Focus

The role combines three core capabilities

Credit Policy, Credit & Growth Strategy, and Strategic Project Delivery. The position is intended to bring additional credit policy and strategy expertise to the team, build new acquisition and product capabilities, and ensure new and existing strategies remain aligned with risk appetite.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only)

Sans Objet