Head of Omnichannel Development Directorate

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Head of Omnichannel Development Directorate to join one of our clients' teams. If you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you.

As the Head of Omnichannel Development Directorate, you will be Responsible for driving seamless customer experiences, optimizing user journeys, and enhancing the Bank’s digital banking offerings to align with evolving customer expectations and technological advancements.

Key Responsibilities

• Development Standards & Engineering Culture
• Establish and implement software development standards, CI/CD pipelines, and test automation.
• Promote a sustainable, high-quality engineering culture.
• Release Management & Optimization
• Plan and manage the release cycle, including testing and deployment.
• Coordinate with development, QA, support, and business teams to minimize release risks.
• Technology Integration & Innovation
• Research and implement modern technologies to enhance system efficiency.
• Lead migrations to modern tech stacks and add new features to omnichannel solutions.
• Collaboration on New Products
• Gather business requirements and co-develop architectural solutions.
• Translate business needs into technical implementation.
• Technical & Infrastructure Expertise
• Strong knowledge of microservices, APIs, DevOps, containerization, and scalable systems.
• Familiarity with banking products and infrastructure constraints.
• Banking & Payments Experience
• Experience with Core Banking Systems and payment platforms (e.g., Tieto, UZCARD, HUMO).
• Understanding of account structures, transaction processes, and payment integrations.
• Bachelo’s degree in Business, Finance, Marketing, Computer Science, or a related field.
• Proven track record of successful omnichannel digital banking leadership, preferably
• within the financial services industry.
• Strong understanding of digital banking technologies, including mobile apps, online
• platforms, and emerging trends.
• Demonstrated ability to drive customer-centric strategies, with a focus on enhancing
• user experiences.
• Excellent analytical skills and the ability to leverage data to make informed decisions.
• Effective communication, collaboration, and leadership skills.
• Knowledge of regulatory requirements and compliance in the banking industry.