Program Manager / Delivery Lead- DOC OCIO

Position Summary

Candidates must have prior experience supporting the Department of Commerce (DOC) or the specific agency this position supports. Candidates without relevant agency experience will not be considered for this position.

Serves as the senior accountable leader for contract performance, customer engagement, governance, strategic planning, staffing, and delivery oversight. Leads enterprise application and digital services supporting simultaneous Development, Modernization, and Enhancement (DME) and Operations & Maintenance (O&M) across multiple technology platforms and Department business units.

Key Responsibilities

• Provide overall leadership, direction, and accountability for program execution, cost, schedule, quality, risk, and customer satisfaction.
• Establish and operate an enterprise governance model that aligns DME, O&M, platform operations, emerging technology, and bureau priorities.
• Lead executive communications, stakeholder engagement, program reviews, decision forums, escalation management, and performance reporting.
• Oversee application portfolio visibility, demand intake, prioritization, resource planning, capacity management, and delivery roadmaps.
• Direct phased bureau onboarding and transition activities, including on-ramp procedures, service acceptance, knowledge transfer, and operational readiness.
• Manage multidisciplinary teams and subcontractors supporting ServiceNow, Salesforce, Microsoft platforms, Drupal, SharePoint, data/BI, cloud, and related services.
• Define and monitor service-level, delivery, quality, value, workforce, and customer-experience metrics.
• Support pricing, performance incentive, vendor consolidation, and continuous-improvement strategies.

Key Responsibilities

• Provide overall leadership, direction, and accountability for program execution, cost, schedule, quality, risk, and customer satisfaction.
• Establish and operate an enterprise governance model that aligns DME, O&M, platform operations, emerging technology, and bureau priorities.
• Lead executive communications, stakeholder engagement, program reviews, decision forums, escalation management, and performance reporting.
• Oversee application portfolio visibility, demand intake, prioritization, resource planning, capacity management, and delivery roadmaps.
• Direct phased bureau onboarding and transition activities, including on-ramp procedures, service acceptance, knowledge transfer, and operational readiness.
• Manage multidisciplinary teams and subcontractors supporting ServiceNow, Salesforce, Microsoft platforms, Drupal, SharePoint, data/BI, cloud, and related services
• Define and monitor service-level, delivery, quality, value, workforce, and customer-experience metrics.
• Support pricing, performance incentive, vendor consolidation, and continuous-improvement strategies.

Minimum Education and Experience

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
• Experience managing Department of Commerce OCIO programs is REQUIRED
• Minimum 15 years of progressively responsible federal IT program or delivery management experience.
• Minimum 10 years leading enterprise application development, modernization, digital services, and/or operations programs.
• Minimum 5 years managing multidisciplinary teams in cloud, SaaS, PaaS, enterprise application, or shared-services environments.
• Demonstrated experience managing concurrent workstreams, fluctuating priorities, staffing changes, subcontractors, and senior Government stakeholders.

Required Certifications

Project Management Professional (PMP).

Preferred Qualifications and Certifications

• Master's degree in Business Administration, Information Systems, Engineering, or a related discipline.
• ITIL 4 Managing Professional, SAFe Program Consultant, Certified Scrum Professional, or comparable agile/service-management certification.
• Experience supporting the Department of Commerce, another Cabinet-level department, or an enterprise federal shared-services organization.

All your information will be kept confidential according to EEO guidelines.