Enterprise Monitoring Tools Technician

Overview

• Tier One Technologies is seeking an Enterprise Systems Monitoring Technician to support our direct U.S. Government client.
• This is an onsite contract-to-hire position based in Eagan, MN.
• This position requires a work schedule of 11 pm – 7:00 am CT. Shift will include weekends and days off are TBD (most likely Wednesday/Thursday). New Hires will need to work first shift (Monday-Friday) days for at least the first two weeks for training purposes. Exact details will be discussed with candidate during interview.
• SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities

• Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.
• Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
• Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom).
• Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
• Assist in triage and incident management with collection and analysis of performance metrics.
• Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance.
• Compose and send notifications to management for incidents.
• Monitor and execute incident and change requests.
• Able to type and communicate in an effective manner

Qualifications

• High School diploma or equivalent with 5+ years additional experience or Bachelor’s degree with 1+ year of IT experience.
• Past experience with help desk or Incident management.
• Strong knowledge and understanding of networking.
• Basic understanding of Windows and Linux operating systems.
• Ability to identify and relay information and symptoms detected by monitoring tools.
• Ability to read and follow detailed instructions or procedures.
• Strong communication skills.
• Must be able to obtain a Position of Public Trust Clearance.
• Must be a US Citizen or have US Permanent Residence status (Green Card).
• Must have resided in the US for the last 5 years and have not traveled outside the US for a combined total of 6 months or more in the last 5 years.