Technical Support Engineer

**ABOUT US**

At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies.

We serves as the international development arm of the TOPPAN Group in the security domain founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions.

Our culture is grounded in four core values

**Agility** , **Ownership** , **Resilience** , and a **Sense of Fun**. We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do.

Join us and be part of a global, collaborative team where trust and innovation drive everything we do.

**ABOUT THE ROLE**

As a **Technical Support Engineer** , you will play a key role in deploying, configuring, maintaining, and continuously improving mission-critical IT systems, including Public Key Infrastructure (PKI) solutions.

You will ensure the stability, performance, and security of enterprise environments while providing expert Level 3 support and driving permanent root cause resolution. In addition, you will contribute to strengthening security compliance and mentor fellow support engineers to promote technical excellence across the team.

**WHAT YOU WILL DO**

**Support, Maintenance & Operations**

• Lead the support and optimisation of Windows Servers (physical & virtual), VEEAM, Cisco devices, SCCM, WSUS, PKI systems (PrimeKey & Microsoft CA), and other critical applications.
• Provide complex Level 3 support, performing root cause analysis and implementing long-term solutions using TOPPAN's ITIL service management framework.
• Monitor system performance, troubleshoot infrastructure issues, and ensure security compliance.
• Operate PKI services in accordance with ICAO and eIDAS regulations while performing Trusted Roles responsibilities.

**Deployments & Change Management**

• Lead software deployments throughout the entire lifecycle, from planning through retirement.
• Manage change requests, ensuring all changes are tested, documented, approved, audited, and supported by rollback plans.
• Review and approve CAB changes to maintain system reliability.
• Improve operational efficiency through automation and scripting.

**Collaboration & Knowledge Sharing**

• Act as the Service Support Lead within cross-functional teams.
• Maintain and regularly test disaster recovery and failover procedures.
• Produce and maintain technical documentation, system configurations, and user guides.
• Collaborate with suppliers while promoting IT compliance and best practices.
• Coach and mentor junior engineers.

**ABOUT YOU**

You are a proactive and solution-oriented technical professional who enjoys solving complex infrastructure challenges and delivering reliable enterprise systems.

You thrive in fast-paced environments, communicate effectively with technical and non-technical stakeholders, and are passionate about continuous improvement, knowledge sharing, and customer satisfaction.

**WHAT WE ARE LOOKING FOR**

• Strong technical expertise in enterprise infrastructure and IT operations.
• Experience managing incidents, problem management, and change control (ITIL experience preferred).
• Experience with software deployments and enterprise change management.
• Ability to collaborate with internal stakeholders and third-party suppliers.
• Strong troubleshooting, analytical, and root cause analysis skills.
• Customer-focused mindset with excellent communication skills.
• High attention to detail and strong organizational abilities.
• Adaptable, collaborative, and able to perform effectively in dynamic environments.

**WHAT YOU WILL BRING**

• Higher education in IT or a related discipline, or equivalent professional experience.
• At least **3 years of experience** supporting and maintaining Windows enterprise environments.
• Experience with data centre operations, including physical and virtual server administration (Hyper-V).
• Knowledge of networking technologies including VLANs, routing, Cisco devices, Cloudflare, DNS, CDN, and WAF.
• Experience working with change management processes, external customers, third-party suppliers, and compliance standards such as ISO 27001, eIDAS, and ICAO.
• Knowledge of PKI systems, ideally Microsoft Certificate Authorities.
• Hands-on experience in at least one of the following areas:

**WORK REQUIREMENTS**

• Relevant certifications such as CCNA, Microsoft Windows Server/Azure, Cloudflare Fundamentals, or equivalent are an advantage.
• Strong English communication skills; additional European languages are a plus.
• Proficiency with Microsoft Office and IT Service Management (ITSM) tools.
• Ability to interpret technical documentation, schematics, and industry standards.
• Flexible regarding working hours and location when business needs require it.

_TOPPAN is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, color, religion, national origin, veteran status, or disability._