Transport - Helpdesk

Job Title

Transport - Helpdesk

Job Description Summary

Job Description

• Coordinate daily employee pick-up and drop-off transportation services.
• Monitor vehicle movements, trip schedules, and route assignments.
• Ensure timely vehicle deployment and adherence to scheduled trips.
• Coordinate with drivers and transport vendors to address delays, route changes, and vehicle breakdowns.
• Monitor transportation operations through GPS tracking systems and transport management software.

Help Desk & Employee Support

• Handle employee calls, emails, and transport-related requests.
• Respond to queries regarding cab bookings, trip schedules, delays, and cancellations.
• Register complaints and ensure timely resolution.
• Maintain proper communication with employees regarding transport arrangements.
• Escalate critical issues to the Transport Manager or relevant stakeholders.

INCO

“Cushman & Wakefield”