ServiceNow Platform Architect

JOB TITLE – SERVICENOW PLATFORM ARCHITECT (PA)

Location: Remote, but the candidate must be open to 50% travel.

Summary

• All standard/minimum requirements for Platform Architect level
• Deep understanding in ServiceNow IRM/eGRC and SecOps
• Hands-on experience with design and configuring, 2-3 implementation of IRM and SecOps
• Proven capability to translate business objectives into strategic roadmaps, create design documents, performed design reviews, conduct design workshops
• Work closely with client stakeholders at senior level and advise them on strategic design choices
• Working knowledge and understanding of HRSD, Data Foundations
• Help customers adhere to ServiceNow architecture guardrails and ServiceNow best practices
• Overall 10+ years of experience in ServiceNow ecosystem or equivalent and 3+ years as technical Architect, or senior technical consultant
• Strong communication and presentation skills
• Located in American Timezones (ET, CST, PT). Canada or US
• Preferred to have - CIS Certification in Risk and Compliance, Secops (SIR, VR), Financial Services experience

Levels

Senior Platform Architect (IC4) | Principal Platform Architect (IC5) | Senior Principal Platform Architect (IC6)

ROLE OVERVIEW

The Platform Architect (PA) serves as a trusted architectural advisor to enterprise customers, helping them maximize the value of their ServiceNow investment. The role translates business objectives into a strategic platform architecture, adoption roadmap, and technical governance framework. The PA provides architectural direction and advisory guidance rather than owning hands-on customer implementation, ensuring the platform remains scalable, secure, high-performing, maintainable, and upgrade-ready.

KEY RESPONSIBILITIES

• Architecture Advisory: Lead solution design reviews of customer and partner implementations; recommend scalable architecture, platform capabilities, application design, and alignment with business outcomes.
• Platform Strategy & Roadmapping: Develop and maintain phased ServiceNow platform and product roadmaps, prioritizing workflow adoption based on business value, dependencies, customer maturity, and readiness.
• Technical Architecture: Advise on ServiceNow data models, CMDB, CSDM, application development patterns, REST/SOAP APIs, Integration Hub, MID Server, and enterprise system integrations.
• Platform Health & Optimization: Assess platform health across manageability, maintainability, upgradeability, security, performance, and user experience; identify technical debt and drive prioritized remediation plans.
• Technical Governance: Establish advisory frameworks covering environment, data, platform, and development management, including standards, change management, customization controls, and development practices.
• AI & Innovation Advisory: Guide customers on Now Assist, AI Agents, agentic workflows, and AI Control Tower, including use-case definition, adoption sequencing, data grounding, human oversight, and responsible AI governance.
• Customer & Executive Engagement: Build trusted relationships with platform owners, enterprise architects, IT leadership, and executives; facilitate architecture workshops, strategic reviews, and executive discussions.
• Risk & Value Management: Proactively identify architectural and platform risks, recommend mitigation strategies, and connect platform adoption to measurable business outcomes and customer value realization.
• Collaboration & Leadership: Work with customer teams, delivery partners, and internal specialists; leverage ServiceNow Impact resources and accelerators, share architectural best practices, and mentor peers where appropriate.

REQUIRED TECHNICAL EXPERIENCE

• Strong ServiceNow platform architecture knowledge, with deep expertise in IT Service Management (ITSM) and at least one additional workflow domain.
• Working knowledge of ITOM, CSM, FSM, HRSD, SecOps, and GRC, with the ability to assess cross-workflow dependencies.
• Expertise in CMDB, CSDM, data architecture, integration patterns, platform security, performance, instance lifecycle, upgrades, and technical governance.
• Ability to review complex solution designs and advise on scalable, maintainable, and secure enterprise architectures.
• Understanding of Now Assist, AI Agents, agentic workflows, AI governance, data privacy, and enterprise AI adoption.
• Strong stakeholder management, executive communication, analytical problem-solving, and business/industry acumen.
• Ability to independently manage customer engagements, communicate architectural trade-offs, and influence technical and business decisions.

REQUIRED CERTIFICATIONS – HIGHLIGHTED

The following certifications are specified as required across all

IC levels in the Role Excellence Profile

• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) – Workflow: Minimum one; two expected, covering primary and secondary workflow areas.
• Certified Implementation Specialist – Data Foundations
• ArchX – Advanced Architecture
• Now Assist Essentials Certification
• Now Assist Executive Micro-Certification
• Agentic AI Executive Micro-Certification

Expected / Recommended Credentials

• Certified Technical Architect (CTA): Expected across all IC levels; should be in active pursuit.
• Certified Master Architect (CMA): Strongly recommended for IC5 and above; active pursuit recommended.

EXPERIENCE & LEADERSHIP EXPECTATIONS

• IC4 – Senior PA: Independently manages assigned accounts, provides working-level architectural guidance, and demonstrates practiced-to-proficient technical and customer advisory capabilities.
• IC5 – Principal PA: Leads strategic architecture independently, influences senior IT leadership, mentors IC4 peers, and contributes consistently to PA practice frameworks.
• IC6 – Senior Principal PA: Serves as senior architectural authority on the most complex enterprise accounts, influences C-suite stakeholders, and establishes standards and practices across the PA community.

CORE SUCCESS ATTRIBUTES

Strategic thinking | Enterprise architecture | Customer advisory | Platform governance | AI transformation | Executive presence | Risk management | Clear communication