IT Help Desk Specialist - Remote

### **IT Help Desk Specialist**

**Location

Remote. International applicants welcome.**

**Schedule

Monday to Friday, 7:30 AM to 3:30 PM US Central Time**

**Type

Full-time independent contractor**

**About the role**

We run sales and support teams across several health and wellness brands. Everything they do runs on Salesforce, a cloud phone system and a business texting platform. When something breaks, you're the one who fixes it.

You'll be the first point of contact for 150+ users: their accounts, their phone setup and their support tickets. You'll escalate only what truly needs a system change.

**How we work**

This role is built for someone who doesn't need to be managed. There's no daily task list handed to you. Your work lives on a dashboard that shows every open ticket, pending request and system alert, and your goal is to keep it empty.

**We're looking for someone who

**

• Starts the day by checking the dashboard, not by waiting for direction
• Figures things out before asking
• Manages their own time and priorities, and knows what's urgent and what can wait until the afternoon
• Follows through without reminders and closes the loop with the person who asked
• Can be trusted with admin access to the tools the whole company depends on

If you do your best work with clear ownership and little supervision, this is that job.

**What you'll do**

Keep the help desk dashboard at zero

open tickets, pending account requests and system health alerts

• Resolve most support tickets yourself, and escalate the rest with the investigation already done
• Set up and remove user accounts across Salesforce, Vonage, SMS Magic and our other tools as people join, change roles or leave
• Troubleshoot calling, callback and voicemail issues with agents, and work with Vonage support on open cases

Manage our business phone numbers

assignments, releases, and requesting spam-label removal with the carriers (AT&T, Verizon, T-Mobile)

• Maintain users and numbers in our business texting platform
• Process requests to delete call recordings under our privacy process
• Correct sales and order records when automated checks flag a mismatch

**What you'll need**

• 2+ years in IT help desk, technical support or contact center support
• Salesforce experience strongly preferred, especially managing users, permissions and records

Strong troubleshooting skills

you can take a vague "it's not working," find the cause, and fix it or explain it clearly

A track record of working independently

self-motivated, organized and good at managing your own time

• Excellent written and spoken English; most communication is written, in tickets and Slack
• Reliable internet and a quiet workspace for the full 7:30 to 3:30 CT schedule

**Nice to have**

• Salesforce Administrator certification
• Vonage Contact Center (VCC) or another cloud contact center platform
• SMS platforms, telecom or phone number management
• Experience supporting sales teams