Engineering Manager, Agents

About the Role

Lead a team building and deploying AI agents for customer support at an AI-powered customer experience company. You will work closely with customers and internal product, design, and research teams to deliver reliable solutions and help shape the agent platform.

What You'll Do

• Lead and grow a team of engineers building AI agents for complex customer interactions.
• Partner with enterprise customers to understand operational challenges and develop scalable solutions.
• Guide agent deployments from initial implementation through ongoing iteration and optimization.
• Work with product, design, and research to identify common customer needs and inform platform development.
• Help set technical strategy and maintain a high bar for engineering quality, ownership, and delivery.
• Mentor engineers through technical guidance, feedback, and career development.

What We're Looking For

• At least 5 years of software engineering experience, including at least 1 year managing or leading engineers.
• Experience as a backend or product engineer, building customer-facing products or complex distributed systems.
• Proficiency in Python, with production experience using TypeScript and asynchronous programming.
• Comfort investigating system failures across complex technology stacks.
• Strong communication skills and experience working directly with enterprise customers.
• Experience with LLM applications, agentic workflows, or multimodal models is a plus.

Compensation & Benefits

Base salary is $300,000 to $360,000 annually. Visa sponsorship is available.

Location

On-site in New York, New York.