Desktop Support Specialist

About US

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Job Summary

Tryfacta is seeking a Desktop Support Specialist for our client in Phoenix, AZ 85034. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Job Diva ID

26-05663

Position Title

Desktop Support Specialist

Location

Phoenix, AZ 85034.

Duration

6 month

Work Schedule

Monday through Friday, 9:00 a.m. to 5:30 p.m.

Responsibilities for this position include, but are not limited to:

• ABOUT THIS POSITION
• Currently there is one (1) 1st shift vacancy working on the End device team in Technology. This position will be responsible for providing end-user hardware and software support, responding to helpdesk tickets, providing support for Mobile device team, and resolving complex tasks. Additionally, this position will assist in the troubleshooting of audio/visual issues in conference rooms. Work schedule for this position will be, Monday through Friday 8-5 pm. Alternate work schedules may be acceptable but not guaranteed.
• Responsibilities will include but not limited to:
• Responding to helpdesk tickets in a large enterprise environment
• Will procure and issue mobile phones to employees.
• Supporting and troubleshooting cellular devices, tablets, and laptops.
• Enroll each mobile device into an MDM solution.
• Support large conference room Audio/Visual equipment.
• Mobile device support including working understanding of mobile device managementtools.
• Perform audits related to mobile devices such as no usage, hardware inventory, etc.
• Participate in afterhours/weekends on call rotation

JOB REQUIREMENTS

• Experience providing technical support to end users in a fast-paced environment.
• One year of Active Directory experience.
• Mobile device support knowledge.
• Experience with Remedy helpdesk software.
• Experience with Microsoft Intune
• Experience providing technical support for mobile applications in a networkenvironment.
• Experience with backup/restore software such as Samsung Smart Switch, iTunes, etc.
• Solid troubleshooting skills in desktop computer hardware and software.
• Experience creating and improving technical documentation; documenting the systemspecifications and design.
• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings isrequired to support 24x7 operations.
• The successful candidate must pass a Federal background check.
• Only the highest qualified will candidates will be considered.
• Candidate must have excellent communication skills, as they will be providing first andsecond level support to internal and external personnel.
• Candidate should be able to safely lift 50 pounds.
• Must possess and maintain a valid Arizona driver's license with a clean record.

Tryfacta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.