Operations Business Coordinator

Purpose of the role

The Operations Coordinator is responsible for supporting the operational and commercial administration of projects within the Building Consultancy Cost Centre. The role works closely with project teams, Cost Centre Leaders and Operations Business Partners to maintain business systems, reporting, project records and operational processes. Based at Reception, the postholder will also provide reception support and front-of-house cover as required. This position is designed as a progression route to an Operations Business Partner role.

Key accountabilities

Operations Support

• Support the administration of projects from initiation through to completion.
• Create and maintain project records within D365 and other business systems.
• Ensure project, client and contract information is accurate and up to date.
• Support project mobilisation, invoicing and project close-out activities.
• Produce operational reports and maintain business trackers.
• Assist with utilisation reporting and resource planning administration.
• Support the management and continuous improvement of operational processes.

Administration

• Create invoicing and ensure supporting documentation is complete.
• Raise purchase orders and support supplier administration.
• Monitor timesheet compliance and follow up on outstanding submissions.
• Maintain employee, project and client data within D365.
• Provide first-line support for routine system and administration queries.

Stakeholder Support

• Provide operational and administrative support to Building Consultancy and other cost centres as required.

Reception & Office Support

• Provide reception and front-of-house cover as required.
• Support office administration, facilities coordination and stationery management.
• Ensure a professional and positive visitor experience.

Key Performance Indicators (KPIs)

• Project information maintained accurately and on time.
• High levels of D365 data integrity.
• Timely processing of operational and administrative requests.
• Accuracy of reporting and project administration.
• Positive feedback from Cost Centre Leaders and stakeholders.
• Demonstrable interest or experience in business operations, project administration, finance support or commercial coordination.
• Experience in an operational, finance, project support, or business administration role.
• Experience working with ERP systems and reporting tools.
• Ability to work with multiple stakeholders and manage competing priorities.

Skills

• Strong organisational, administrative and communication skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Proficient in Microsoft Office, particularly Excel, Outlook and Teams.
• Professional, proactive and customer-focused approach.
• Ability to work independently and as part of a team.
• Experience in administration or coordination is desirable.
• Willingness to learn and develop towards an Operations Business Partner role.

Systems & Tools

• Microsoft Dynamics 365 (D365).
• Advanced Microsoft Excel.
• Microsoft Office Suite, including Word, PowerPoint, Outlook, Teams, and SharePoint.
• Experience working with business reporting and financial management systems.

Our people share our Purpose and Values. Turner & Townsend provides a great place to work, where everyone can make change happen and influence a better world.

We champion our people to succeed in both work and life. To support this we promote a healthy, productive, and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

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