ServiceNow SME

Need Senior Servicenow SME who can train other IT Staff on Servicenow.

Scope of Work

Analyze and implement current change management process to ServiceNow Express. Plan next step migration to ServiceNow Enterprise

• Train SME in ServiceNow change management (2-5 staff). Support training for incident and request management (Support Center functions).
• Train general users (approx. 200+) in ServiceNow change, incident and request management.
• Assist in developing methodology to add CIs to ServiceNow

Mandatory Requirements

• Minimum 5 years' experience with ServiceNow training and implementation

Technical Requirements

• Expert level knowledge of ServiceNow (Express & Enterprise).
• Deep knowledge of change management and best practices

Desirable Qualifications

• ServiceNow certifications

Need Senior Servicenow SME who can train other IT Staff on Servicenow.

Scope of Work

Analyze and implement current change management process to ServiceNow Express. Plan next step migration to ServiceNow Enterprise

• Train SME in ServiceNow change management (2-5 staff). Support training for incident and request management (Support Center functions).
• Train general users (approx. 200+) in ServiceNow change, incident and request management.
• Assist in developing methodology to add CIs to ServiceNow

Mandatory Requirements

• Minimum 5 years' experience with ServiceNow training and implementation

Technical Requirements

• Expert level knowledge of ServiceNow (Express & Enterprise).
• Deep knowledge of change management and best practices

Desirable Qualifications

• ServiceNow certifications

All your information will be kept confidential according to EEO guidelines.