IT Help Desk Support

Job Title

Technician, Information Systems /IT Help Desk Support

Location

Woodland Hills , CA 91367

Duration

One year project

Job ID

14958

Pay rate an hour -18.00 an hour

Qualifications

• High School Diploma (or equivalent) with additional education preferred.
• IT Help Desk Support experience (application & hardware support). Technical Training & Certifications: Client Certifications.

Responsibilities

• Daily support of network and workstation printers
• Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally.
• Escalates problems to a technician as necessary
• Keeps the customer up to date on the progress of problem resolution
• Provides end users with detailed remote access knowledge and documents complete trouble shooting information
• Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager
• Responsible for on-site hardware & consumables inventory
• Responsible for printer procurement as required by the customer
• Responsible for printer hot swap inventory
• Documents and reports all fleet meter reads Maintains printer fleet tools/databases.
• Thanks ,Asma

All your information will be kept confidential according to EEO guidelines.