IT Support Specialist - Part-Time

IT Support Specialist - Part-Time

Department

Information Technology

Employment Type

Part Time

Location

India - Gurugram

Reporting To

Tatiana Leahovici

Description

Utilities One Group is a US-based company driven by innovation, operational excellence, and a commitment to building the future of critical infrastructure. As a trusted turnkey solutions provider, we support the telecom, power, water, renewable energy, and data center sectors through high-quality services and specialized consulting. Our greatest strength is our people, whose expertise, collaboration, and integrity help deliver meaningful results and lasting impact.

We are looking for a skilled and proactive Part-Time IT Support Specialist to support the day-to-day IT operations of our office in Gurugram, Sector 61.

Employment Type

Part-Time.

Work Schedule

5:00pm - 10:00pm (IST) – Fully on Site (No Hybrid, No WFH).

Location

EMAAR Digital Green, Tower B, Golf Course Road Extension, Sector 61, Gurugram, Haryana – 122011.

Key Responsibilities

• Technical Support: Provide on-site IT support, troubleshooting hardware, software, and connectivity issues.
• Workstation Setup & Maintenance: Set up employee workstations, install and maintain Windows 10/11 devices, and configure hardware, peripherals, drivers, and BIOS/UEFI settings.
• Microsoft 365 Administration: Manage user accounts, licenses, and troubleshoot Microsoft 365 applications, including Outlook, Teams, and Entra ID.
• Device Management: Support device enrollment, compliance, and application deployment through Microsoft Intune and Windows Autopilot.
• Network Support: Troubleshoot LAN, Wi-Fi, VPN, and firewall issues, and maintain network cabling and patch panels.
• IT Infrastructure Maintenance: Monitor and maintain server room equipment, including racks, UPS systems, cooling, power connections, and cabling.
• IT Asset Management: Maintain accurate IT inventory records, track equipment assignments, and document hardware changes.
• Remote IT Coordination & Reporting: Coordinate with the remote IT team, follow technical instructions, and provide updates on IT issues and resolutions.

Skills, Knowledge and Expertise

• Experience: Minimum 1 year of experience in IT support, desktop support, or system administration.
• Windows Operating Systems: Proficiency in Windows 10/11 installation, imaging, configuration, troubleshooting, drivers, and BIOS/UEFI settings.
• Hardware Troubleshooting: Hands-on experience diagnosing, repairing, and maintaining laptops, desktops, printers, and peripherals. Lenovo ThinkPad experience is a plus.
• Microsoft 365: Knowledge of Microsoft 365, Entra ID, user and license management, and Outlook and Teams troubleshooting.
• Endpoint Management: Experience with Microsoft Intune and Windows Autopilot for device enrollment, compliance, and application deployment.
• Networking & Security: Knowledge of TCP/IP, DHCP, DNS, VLANs, Wi-Fi, cabling, VPNs, and firewall basics. FortiGate experience is a plus.
• IT Infrastructure & Asset Management: Familiarity with server room equipment, rack mounting, UPS systems, cable management, and IT inventory tracking.
• Communication & Independence: Good English communication skills, strong problem-solving abilities, and the ability to work independently and coordinate with remote IT teams

Benefits

• Competitive salary package;
• One Way cab facility - Drop only. (Applicable, if Candidate is residing within 20KM of radius from office location)
• Being part of an international, dynamic work environment;
• Professional development (seminars, courses);
• Opportunity to work in a fast-growing international company with significant impact in its industry.